About RUROC
We are Ruroc; where innovation meets adventure in the realm of protective gear. As a leading force in the Action & Motorsports helmet industry, we have redefined the standards of protection and style. With a mission to engineer cutting-edge solutions that save lives while making a bold statement, we have grown from a £1 million to a £30 million revenue brand, capturing markets across 90 countries globally.
At Ruroc, we believe in breaking barriers and challenging the status quo of an industry that has long been stagnant. With an eCommerce store, www.ruroc.com, as our digital frontier, we establish a direct and intimate connection with our customers—setting us apart from traditional and competitor brands. This unique connection empowers us to stay ahead, rapidly incorporating feedback and innovating our gear at a pace unparalleled in the global helmet industry.
As we continue to shape our destiny, you can be part of a team that manages everything end-to-end, delivering on promises, and contributing to the ever-growing success of the Ruroc brand.
About the ROLE
Within the Technology team an important new role has been created to own the ‘Business As Usual’ activity and play a vital link between business operations and Technology. The System Administrator will be the first point of contact for the internal service desk, solving as many problems directly as possible and when unable to solve directly, completing investigations as far as possible before handing over to other members of the team. The successful candidate for this role will be a service orientated individual, with a natural flair for problem solving and a positive ‘can do’ attitude, ready to get out of their comfort zone and work with some best in class applications we have within our technology eco-system.
- Responsible for the internal systems service desk to ensure the entire technology ecosystem is supported.
- Leading the investigation on all tickets raised to the service desk.
- Resolving problems in business critical applications such as NetSuite, Celigo, Adobe Commerce (Magento), etc.
- Service Desk reporting, identifying trends in requests and problematic areas of the ecosystem.
- Staff training, helping staff to become as self sufficient as possible in completing their tasks.
- Occasional project delivery for smaller scale project or as member of a wider project team.
Requirements
This role is for you if you:
- Have worked in a service desk/end user support environment.
- Are good with people, and familiar working in small teams.
- Have experience in retail/eCommerce environments.
- Have experience of the applications below (advantageous but not essential):
- JIRA
- Celigo
- RFSmart
- NetSuite
- Avalara
- OneShip
- Adobe Commerce (Magento 2)
- Tipalti
- PowerBT
Benefits
- 26 days annual leave + Bank Holidays
- Flexible working hours around our core hours of 10:00-15:00
- Hybrid working environment; a minimum of 1 day in HQ
- Private Health Insurance with Vitality
- Wellbeing support with our Employee Assistance Programme - Health Assured
- Free in-house Personal Training Sessions in our in-house, purpose-built gym
- Free Ruroc products plus, 50% discount for your friends and family
- Contributions towards skiing / snowboarding lessons and your CBT / full motorcycle license
Ruroc is proud to be an equal opportunities employer. We are committed to diversity and inclusion in the workplace. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, benefits, training, and apprenticeships. Our full equal opportunities policy can be requested from the People Team on hr@ruroc.com.