Summary: Responsible for supporting the company’s sales goals through good customer service, providing accurate technical assistance on company products and their applications, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties.
Duties and Responsibilities include the following:
- Applies knowledge of vehicle suspension systems and company products, provides technical assistance to end users and dealers.
- Answer phone and assist customer’s in a professional and efficient manner.
- Understand and respond to end user and dealer inquiries and complaints in a diplomatic manner.
- Process and enter orders from phone calls, email, fax, and EDI / B2B sources. Knowledge of SPS Commerce is a plus.
- Provides product information, product cross-reference information, pricing and delivery to customer incoming phone calls.
- Develops knowledge of the company's products and services, as well as the competition's strengths/weaknesses.
- Maintain “customer interaction” information, customer contacts, orders and RMAs in company ERP system.
- Identifies incoming new opportunities and asks questions to qualify the opportunity before passing on to account managers.
- Assists co-workers with the fitment of products and performs technical training for customers on and off site.
- Travels and attends company events and trade shows as needed.
Computer Skills:
- To perform this job successfully, an individual should have proficiency in word processing software, spreadsheet software, inventory software, internet software, order processing systems, Microsoft Office Suite, and ERP system.
Education/Experience:
- Associate degree (A. A.) or equivalent from two-year college or technical school; or four to six years related experience and/or training; or equivalent combination of education and experience.