MoneyGram Haas F1 Team is unique – on and off the track. We don’t follow the status quo and we’ve made a name for ourselves as the team who does things differently. You might’ve seen us on Netflix or know that we’re the only American-owned team on the Formula 1 grid, but we’re also more than that.
We have three HQs – Kannapolis in the US, Banbury in the UK and Maranello in Italy – each staffed by passionate, loyal and hardworking advocates. At Haas, you’ll be involved in many different areas of the team, an assortment of projects and plenty of hands-on experience while collaborating with some of the best minds in the world.
Yes, you’ll learn from us, but we expect to learn from you too!
General Summary:
This position reports to the Enterprise Applications Manager or their designee and is based in Banbury, UK. This position plays a crucial role in ensuring the smooth operation and optimal performance of the organization's enterprise-level applications. You will be responsible for providing technical support, troubleshooting issues, and collaborating with cross-functional teams to resolve application-related challenges. Your expertise in diagnosing and resolving application issues will directly impact the efficiency and productivity of our business operations.
Introduction:
Haas F1 Team are pursuing an ambitious digital strategy aiming to improve the efficiency and effectiveness of our operations and ultimately impact our on-track performance.
As part of this we are upgrading our 3DEXPERIENCE PLM system, implementing Microsoft Dynamics D365 F&O ERP and fully integrating these with other key enterprise systems.
Beyond this we will be looking to further exploit the Microsoft stack and implement other cutting-edge technologies (AI, machine learning etc) where these can provide competitive advantage.
To support this journey we need to build a small but high performing Enterprise Applications team to work closely with key stakeholders (IT, Programme Management, Design Office), developers and suppliers to ensure the Teams needs are met.
General Responsibilities:
- Promote teamwork and effective communications to develop working relationships between all personnel and departments.
- Adhere to all IT, Health & Safety and wider business processes.
- Follow all safety regulations in all venues.
- Other duties as assigned by the Enterprise Applications Manager or their designee.
Key Responsibilities:
- Provide 1st / 2nd line user support with a focus on enterprise-level applications, including troubleshooting and resolving issues reported by end-users.
- Document and track incidents and service requests through their lifecycle, ensuring timely resolution and escalation as needed.
- Identify and diagnose application issues, coordinating with technical teams for more complex problem resolution.
- Monitor application performance and proactively address any potential issues to minimize downtime and optimize performance.
- Maintain comprehensive internal and user facing documentation of support processes, procedures, and resolutions for future reference.
- Collaborate with cross-functional teams to facilitate application enhancements, upgrades, and maintenance.
- Help develop and maintain custom scripts, automation tools, reports and workflows to streamline repetitive tasks, enhance application functionality, and improve overall system efficiency.
- Participate in the planning and execution of application patching and updates, ensuring minimal disruption to operations.
- Identify opportunities to streamline processes, improve application performance, and enhance the overall user experience.
- Help to provide cross-departmental training and knowledge transfer.
Education and Work Experience:
Education such as BSc or MIS in an ICT related qualification or equivalent experience required. Typically requires at least 1-2 years’ experience in an enterprise digital or business environment. Exposure to ERP and PLM technologies, particularly in racing or automotive is desirable.
Specialized Knowledge and Skills:
- Be extremely self-driven and be able to work with minimal supervision.
- Be able to thrive in a team environment, being ultra-dependable and reliable team player.
- A quick thinker, be a flexible and adaptive character with the ability react to and solve problems with speed and efficiency, sometimes under high pressure.
- Be innovative, creative and forward thinking, challenging the norms. Encouraging others to also do so.
- Must have excellent communication skills and be willing to continuously learn and improve themselves and those around them.
Equipment and Applications:
- Experience of commonly used digital platforms, hardware and software.
- Basic understanding or awareness of enterprise application suites such as ERP and PLM desirable.
- Familiarity and understanding of business process and operational maturity.
Work Environment Physical Demands:
An ability to work and prioritize within a high pressure, time sensitive environment while retaining a methodical approach is essential. The role may require occasional international travel and a willingness to work long and flexible hours including some weekends.
This position may require lifting to 50 pounds, repeated bending, squatting and manual dexterity. Fast- paced work environment requiring heavy mental demands. Work environment includes machinery, race cars, 7-post and other rigs, grinding debris, and hazardous fluids. All employees must ensure compliance with the Company Health and Safety Policy, and all relevant other statutory Health and Safety legislation.
This job description may not detail some less major duties, nor cover duties of a similar nature, which may from time to time be reasonably required by the relevant manager.
At MoneyGram Haas F1 Team, we consider our employees our greatest asset. We strive to create a supportive and inclusive work environment where everyone can thrive and grow. We value diversity and encourage our employees to bring their unique perspectives and experiences to the conversation. Diversity, Equality, and Inclusion are fundamental to who we are as a company and a collective of colleagues. Our commitment to these ethics is steadfast and this promise travels with us wherever we are in the world.
We look after our team with multiple rewards packages, competitive bonuses and year-round health and wellbeing programs, providing you with the tools to motivate and perform at your best.
If you’re passionate about competition, technology and teamwork, then working at MoneyGram Haas F1 Team could be the perfect fit for you. Motorsport is a dynamic and exciting industry that offers a wide range of opportunities for those who are willing to put in the hard work and dedication required to succeed. Working at MoneyGram Haas F1 Team is a highly rewarding experience, as you become a crucial member of a team that is constantly pushing the boundaries of what’s possible and striving for excellence in everything we do.
Join our team and make your passion your profession.
Notice
Due to the nature of the organisation, all employees of MoneyGram Haas F1 Team are required to be security cleared to National Security Vetting standards. If successful in your application, we would support you with the NSV process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years. Further confirmation can be found on the Civil Aviation Authority National Security Vetting (NSV) website https://www.caa.co.uk/Commercial-industry/Security/Vetting/National-security-vetting/
If you have not been a UK resident for the last 5 consecutive years, please be prepared to request an Overseas Criminal Records Check for these countries as you will be asked to provide this for referencing and security checks if you are successful.