Company Description
MillerⓇ is about building things that matter. We lead the welding industry in building advanced, solution-focused products and meeting crucial needs for welding safety and health.
We’re about the partnership and the work. Our products are designed with our users for manufacturing, fabrication, construction, aviation, motorsports, education, agriculture and marine applications.
Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, “The Power of Blue®,” is inspired by the blue color of Miller equipment.
The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world’s largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people.
Job Description
At Miller Electric, we are dedicated to building things that matter. As part of the Miller Customer Solutions team, you become an integral part of how people build, repair, and create to make this world a better, brighter place. This role provides a challenging and rewarding work environment where you will create a positive experience for our customers through problem-solving and fulfilling their needs.
If you have a positive and enthusiastic attitude, coupled with a passion for delivering a best-in-class customer experience, then this might be the job for you!
We are seeking a dedicated and customer-focused Switchboard Operator to join our customer solutions team. The ideal candidate will be responsible for managing incoming calls, transferring calls to the appropriate departments, and providing exceptional customer service. The Switchboard Operator will serve as the first point of contact for our organization, ensuring a positive and professional experience for all callers.
Qualifications
What You Will Do & Impact
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Answer and Direct Calls:
- Operate the switchboard to handle approximately 400 incoming calls daily.
- Greet callers in a courteous and friendly manner.
- Direct calls to the appropriate departments or individuals.
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Customer Service:
- Provide excellent customer service by addressing customer inquiries and concerns.
- Assist customers with web inquiry questions, routing them to the correct individuals.
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Communication Management:
- Review and respond to time-sensitive communications such as chats, social media responses, emails, etc.
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Team Collaboration:
- Work collaboratively within the customer support team to identify improvement projects, manage scheduling rotations, vacations, and share information learned from internal divisions and customers.
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Additional Duties:
- Perform additional duties as needed to contribute to the efficient operation of the customer service team.
Minimum Education and Experience:
Minimum of two years' experience working in a customer service environment preferred.
What you need to do to be successful in this role:
- Desire to continue professional growth through experiences, exposure, and focused training.
- Positive and enthusiastic attitude, self-motivated, with a strong desire to help the customer.
- Computerized phone system and chat knowledge preferred, with a high level of comfort in learning new software systems.
- Proficiency with Microsoft Office and Email systems such as Outlook, with the ability to navigate multiple information systems.
- Ability to make sound customer-oriented decisions in a fast-paced environment and multitask effectively.
- Excellent verbal and written communication skills, including the ability to compose professional emails.
- Ability to build and maintain strong relationships with internal teams.
Additional Information
As an Equal Opportunity/Affirmative Action Employer, ITW does not discriminate in hiring or in the terms and conditions of employment because of an individual's race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship or other categories protected by federal, state or local laws. EOE/M/F/Vet/Disability Information will be kept confidential according to EEO guidelines.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
#Onsite
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.