Customer Service Lead, Track Side Events

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At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.

The Customer Service Lead, Track Side Events for Racing Electronics is responsible for executing the delivery of the ultimate guest services experience to our customers at venues across the United States. The Lead is responsible for sales and technical support to our trackside customers and collaborates with an on-site team doing the same.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Execute Racing Electronics on-location location vending set up, opening, operation and closing

  • Ensure proper procedures and policies are followed before, during and after event by themselves and the on-site team (comprised of part-time and/or temporary employees)                                                                      

  • Sales: includes interacting with customers, making recommendations for product sales, and promoting merchandise based on customer needs

  • Provide technical support for track sales and rental radio/equipment

  • Utilize discretion to identify and elevate issues (technical or otherwise) to appropriate members of Racing Electronics team as needed

  • Engage with fans/customers; answer questions and address any customer concerns regarding products, radio programming, etc.

  • Trouble shoot equipment issues; use expertise to diagnosis and correct issues with the ultimate goal of customer satisfaction

  • Provide the highest level of customer service to all customers, including sales, equipment distribution, and returns

  • Travel: 100% including weekends

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate’s degree (A. A.) or equivalent from two-year college or technical school and three years related experience and/or training; or equivalent combination of education and experience. 

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

OTHER SKILLS AND ABILITIES

  • Able to work independently with little direct supervision

  • Strong customer services skills

  • Able to work extended shifts based on event schedule (including delays)

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to climb or balance and stoop, kneel crawl or crouch.  The employee is regularly required to lift up to 25 pounds and frequently lift up to 50 pounds.

Apply Now!

Learn more about this role and our team by applying at www.careers.nascar.com for consideration.

We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!

NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.