Your responsibilities
• Maintains a safe working environment by complying with all safety and environmental policies in the workplace. Advocates for and promotes a safe work environment by reporting Near Misses and/or other safety and environmental hazards, wearing all required PPE and encouraging others to do the same. • Receives in failed or damaged shock absorbers from customers. • Performs visual, performance, noise and tear down analysis of shock absorbers in order to identify the root cause of the performance failure modes. • Performs microscopic analysis on components to investigate any abnormalities and causes for assembly failure. • Documents and maintains records of all analysis performed and presents summary findings to customers. • Accesses and provides analysis on all available data from customers warranty claims to identify any trends in warranty returns. • Performs timely documented analysis of warranty returns and assemblies in compliance with contract specifications, in order to determine proper responsibility and chargeability between TK Bilstein, it’s customers, and suppliers. Assures time-sensitive deadlines for analysis and determination are met. • Determines failure modes and root causes by utilizing safe tear-down and testing of returns, microscopic examination of components, data recording, and photography / analysis. • Performs all other duties and responsibilities as assigned.