About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit www.FiskerInc.com – and enjoy exclusive content across Fisker’s social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit www.FiskerInc.com – and enjoy exclusive content across Fisker’s social media channels: Facebook, Instagram, Twitter, YouTube, and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
Role Overview
As an owner advisor of Fisker’s Center in Stockholm, Sweden, we are looking for a professional and service-oriented employee to progress guests through their customer journey in store, educate customers all Fisker brand and vehicle details, improve sales and customer experiences, and remain disciplined in the development and maintenance of sales pipeline building. Owner advisors will be educated on all electric vehicle and premium markets, support local marketing initiatives to build brand awareness and collaborate closely with the store manager and Sales and Service Fisker associates to ensure clear responsibility and seamless progress through the Fisker customer journey.
The role is based in the Greater Stockholm area, Sweden.
Responsibilities
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Create an unparalleled customer experience, that inspires and educates current and future customers.
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Educate customers on the product and what to expect during their ownership experience.
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Handle objections that help instill confidence and excitement with our customers.
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Accompany customer on a tailored test drive experience based on customers’ specific interest.
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Engage in meaningful conversations with customers in store, including information on financial and insurance options offered by Fisker, charging and accessories.
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Host delivery appointments and new owner orientation.
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Collect and record customer information during the customer journey with data accuracy.
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Maintain up-to-date product knowledge and value to our customers.
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Collaborate with various teams, including Sales, Order Operations, and Logistics.
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Meticulously record customer feedback to improve both products and business processes.
Basic Qualifications / Knowledge / Experience
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2 years of related professional experience
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Bachelor's degree or equivalent is preferred.
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Exceptional people skills including strong oral and written communication, empathy, and active listening ability.
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Ability to deliver outstanding customer experiences in a fast-paced and dynamic environment.
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Solutions-oriented and service-minded.
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Excellent organization skills and ability to prioritize effectively.
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Familiarity with CRM tools a plus.
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Valid Driver's License.
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Available to work operating hours during weekends, holidays, and evenings.
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Fluent written and spoken Swedish and English, additional languages are a plus.
Preferred Attributes/ Competencies
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Drive for Results: Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks, and uncertainty.
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Business Acumen: Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.
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Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way
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Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.
Additional Requirements.
Must be willing to travel domestically, as required.
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