Warehouse Assistant

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OUR BACKGROUND AND YOUR MAIN ACCOUNTABILITIES

Ruroc makes badass helmets. At Ruroc, we have one guiding mission. To re-engineer protection. Building the perfect balance between design and engineering, our innovative products save lives, look epic and set us apart from the competition.

Ruroc has grown from £1m rev to a £30m revenue Action / Motorsports helmet brand selling into over 90 countries globally and we are primed and ready to dominate an industry that has been stagnant for too long!

All sales take place through our eCommerce store www.ruroc.com giving us a direct connection with our customers that legacy/competitor brands do not possess. This close connection to the end rider has given us the ability to reduce the feedback loop and rapidly innovate and enhance our gear at a rate never seen before in the Global helmet industry.

We control our destiny; we manage everything end-to-end to deliver our promise to customers and fulfil the potential of the Ruroc brand. We are building world-class teams across the board, and we have recently invested in our own Ruroc Factory to keep up with our ever-snowballing demand.

Our Warehouse Assistants are the last touchpoint between us and the customer and therefore, they play a crucial role in ensuring that we fulfil out promises to the customer through excellent quality and presentation of products.

Reporting into the Assistant Warehouse Manager, you will be responsible for receiving goods in from our factory and customer returns, quality checking helmets and accessories to ensure that they are to the highest standard and match the original golden samples and picking and packaging orders with acute accuracy to send out to the customer.

MAIN ACCOUNTABILITIES

  • Receive goods-in by offloading lorries, ensuring that the items and quantities match the packing list.
  • Prepare documentation for the quality inspection process, including detailed reports and performance records.
  • Relay information to the Quality Assurance team regarding any quality issues and question the nature of defects whilst providing solutions, to enhance quality control standards.
  • Make recommendations for improvement measures to production processes to ensure that quality control standards are met.
  • Carry out quality inspection to ensure products are ready to be shipped to the customer with the highest levels of quality and accurately match the original golden sample.
  • Make necessary repairs to the helmets and accessories as required.
  • Handle customer-returned products, verifying that the correct item, in the original packaging, correlates with the customer’s order in preparation for scanning.
  • Make judgement calls on what constitutes ‘new’ and acceptable and, what items need to be scrapped.
  • Complete all computerised documentation and data input effectively and diligently.
  • Prepare items and orders to be picked up by courier service, ensuring that they match the relevant paperwork.
  • Assist with warehouse inventory controls which involve the use of handheld scanners.
  • Replenish stock according to our standard operating procedures.
  • Report any damaged or missing goods to the Warehouse Manager.
  • Maintain good housekeeping by keeping the warehouse clean and tidy, including maintaining equipment.
  • Adhere to workplace Health and Safety rules, reporting any defects or hazards through the correct channels.
  • Any other duties as required.

Requirements

THIS ROLE IS FOR YOU IF YOU:

  • Have experience in a warehouse environment.
  • Are comfortable lifting up to 20kg and standing for long periods of time.
  • Are a problem-solver by nature.
  • Have excellent communication and team working skills.
  • Can be flexible during busy periods, for example, Black Friday and launches where shifts will change to include early mornings and evenings.
  • Are able to work independently, efficiently, and professionally at all times.
  • Enjoy working in various roles across a warehouse.
  • Have meticulous attention to detail; you pride in ensuring that products will reach the customers in the best possible quality.
  • Have technical skills and ability to allow you to do basic data analysis and reporting.
  • Have a forklift / counterbalance licence - this isn’t essential but it would be beneficial.
  • Have a driving licence - this isn't essential but it would be beneficial.

Benefits

  • Salary of £22,822.80 per annum
  • 26 days annual leave + Bank Holidays
  • Working hours of 08:00-16:00, Monday to Friday with a paid lunch break of 60 minutes each day
  • Private Health Insurance with Vitality
  • Wellbeing support with our Employee Assistance Programme - Health Assured
  • Free in-house Personal Training Sessions in our in-house, purpose-built gym
  • Free Ruroc products plus, 50% discount for your friends and family
  • Contributions towards skiing / snowboarding lessons and your CBT / full motorcycle license

Ruroc is proud to be an equal opportunities employer. We are committed to diversity and inclusion in the workplace. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, benefits, training, and apprenticeships. Our full equal opportunities policy can be requested from the People Team on hr@ruroc.com.

Organization: 
Ruroc