Background
No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.
With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? This restless spirit runs right through McLaren Automotive. And the search for perfection is evident in everything we do.
Purpose of Role
Working within the McLaren Customer Quality team to effectively manage the PDI operation including: inspection, repair and management of all associated data (including QCR, Database input) for vehicles moving through the Woking facility; ensuring top trending faults identified and fed back into plant and acting as the final gatekeeper between McLarens Production Centre and the customer. This role will work cross functionally with all areas of McLarens Production Operations and will also allow the incumbent to help drive process improvements and overall quality output.
Principal Accountabilities
Inspection
- Inspection of ALL incoming cars through the line ensuring all (McLaren Product Audit) MPA 50 calls are identified and rectified before car is processed through to dispatch
Rework
- Basic rework activity of all above faults and where necessary coordination of resource from MPC (rework / MPA) to ensure appropriate materials and resources are available to resolve more complex issues.
- Run a daily feedback meeting to the plant highlight trending issues and produce reports for high level reviews.
Cross Functional Working
- To work closely with the McLaren Product Audit (MPA) team, Quality Operations team and GA Operations team to ensure top trending issues are being checked and contained before reaching Chipping Warden (and the customer)
- Support the Warranty team with Data highlighting areas of re-work and repair that could support warranty claims coming in from the field.
- Support the dispatch team as Quality representative acting as the final gatekeeper between McLaren and the customer.
Data Input and analysis
- Management of MPC's Data on top trending issues, QCR raising, Photographic archive management, FPV data, CPC data etc.
Risk Assessments
- Ensure risk assessments and all H&S measures are kept up to date and managed effectively and where needed manage SOT tours.
Knowledge, Skills and Experience
- Experience of working within in a manufacturing driven environment
- McLaren inspection experience desired
- Previous experience re-working McLaren product (simple reworks including paint and trim reworks)
- Experience of working within a cross functional team
- Good level of knowledge for Microsoft Office packages (Excel, PowerPoint, CRM etc.)
- Ability to manage own time efficiently and comfortable working independently
- Deep understanding of McLaren products and trending MPA / Warranty concerns
- No formal qualifications necessary however previous experience in rework and inspection are required.
Personal Attributes
§ Comfortable working within a small team or independently and very comfortable managing own time and managing / improving processes to ensure continuous improvement is always considered.
- Ability to communicate effectively with all levels of the business.
- High attention to detail and quality standards is vital
- The ability to interact positively with other people and teams
- Build strong relationships by being helpful, respectful, approachable, and supportive
- A results-orientated individual who works hard to achieve all targets
- Must be receptive to change and confident to question the status quo
- Commitment and drive to succeed
- Demonstrates a willingness to achieve targets & deadlines whatever it takes.
- Must be able to make decisions and expedite action from the wider business