The Wholesale Sales Associate position requires the individual to effectively communicate and handle day to day customer service and sales related tasks. Applicant must enjoy communicating and talking to customers on a daily basis as well as be strong in client retention and procurement of new accounts. Other responsibilities include: order entry and processing, fielding wholesale sales calls, new account and warranty questions and contributing to company growth by generating ideas for expansion to new markets.
Where you’ll spend your time:
- Confer with wholesale customers by telephone and email to provide information about products and/or other customer inquiries
- Resolve customers problems or concerns by following company policy and using good judgment
- Utilize sales and relationship building skills to develop new and maintain existing wholesale accounts
- Accurately capture record of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Order entry and processing of orders received through the phone, email, fax, or the internet
- Work with internal departments and external business partners to resolve customer issues
- Demonstrates good judgment, tact, and diplomacy in dealing with both internal/external customers
- Other duties and responsibilities as needed.
You have/possess:
- 2 years’ of demonstrated experience working in a customer service or wholesale distribution sales environment taking incoming calls over the phone preferred
- High School Diploma or equivalent
- Extensive product knowledge of aftermarket performance parts
- Strong account management, negotiation, and problem-solving skills
- Comprehensive knowledge of product/vehicle fitment with particular emphasis on sport compact applications
- Excellent written and oral communication skills
- Strong organizational and prioritization skills with ability to multi-task efficiently
- Ability to be self-motivated, honest, and punctual
- Possess a positive attitude with ability to be a team player who is open to change
- Technically savvy with basic to intermediate proficiency with MS Excel and Word; familiarity with Point of Sale systems / NetSuite / Zendesk, or other CRM solutions preferred
- Competencies below are typical company competencies, but can be higher or lower based on position:
- Communication – listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus, and fosters two-way communication
- Achievement Oriented – focusing your efforts on achieving high quality results
- Passion for Teamwork – work with others to help them achieve their personal and organizational goals. You celebrate your wins with others, celebrate others wins and successes, and realize when the company falls short, you fall short and look for ways to succeed
- Exemplify Integrity – treating others fairly, honestly, and respectfully; furthering the integrity of the organization and its relationships of trust within your own teams, customers, and the broader community; maintains ethical principles even in the most challenging circumstances
- Must be able to adhere to attendance policies and requirements.
We have:
- A team of automotive enthusiasts who have a drive for customer service and sales, as well as leadership who have passion for the off-road industry, are driven, successful, and willing to help mentor and teach those who have the same passion
- Full time benefits include: medical, dental, vision, company paid life, short-term disability, two weeks of PTO your first year, paid holidays, employee discounts, and more...
- All employees are eligible for company provided Life insurance, Employee Assistance Program, discounts on products, and 401(k) plan participation (after 90 days with “immediate” vesting).
Your work environment:
- Office environment must be able to work at a desk and requires extended periods of sitting/standing
- Requires repetitive movement and requires repeating the same physical or mental activities
- Requires speaking / reading English
- Requires ability to talk and speak through the telephone.
Aftermarket Performance Group (APG) is a fast-growing leader in the automotive aftermarket industry. The company is made up of multiple divisions focused on the wholesale distributor and direct-to-consumer segments within diesel performance (Premier Performance Products), Jeep and off-road (Northridge4x4), compact performance (RallySport Direct, JB Autosports, and GrimmSpeed), and gas segment (Stage 3 Motorsports).