Senior Manager, Salesforce CRM

About Fisker Inc.  

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Salesforce CRM Sr. Manager

The role of the Salesforce CRM Sr. Manager will provide thought, technology engineering, delivery and operational leadership for the Salesforce CRM ecosystem deployed globally. The role focuses on leading and managing a focused Salesforce CRM technology team in developing and delivering high quality business and foundational technology applications as well as ensuring their strong operational management. 

Responsibilities:

• Drive strategic roadmap for the CRM ecosystem, optimizing application value and effectiveness against strategic initiatives, incorporating innovation and competitive landscape inputs and preparing the organization for growth.  
• Manage the team in their responsibilities for Application Development and Day-to-Day operational management on the Salesforce CRM platform and associated Application Exchange packages.
• Oversee the Salesforce CRM platform global portfolio addressing all application development and maintenance functions with regular status communication to executive management on progress and results. 
• Manage the execution, performance and quality of delivery for all the CRM platform projects.
• Conduct oversight and governance to ensure high-value, appropriate technology solutions are only implemented with productive relationships with business stakeholders. 
• Develop technology solutions to meet business needs including addressing ROI and Risk factors. 
• Translate needs into functional-technical requirements for technology initiatives that meets the needs and timelines of the stakeholders.
• Develop the technology roadmap i.e. architecture blueprints aligned to the strategic roadmap representing current, interim and target state evolution including business capabilities and the maturity of their orchestration.  
• Address the day-to-day operations for the CRM platform by owning the following functions:
  1. Change/Release management activities including DevOps (CI/CD) and Operational Readiness functions. 
  2. Administration of all non-production environments inclusive of platform & user provisioning and data refreshing. 
  3. 7x24 Support activities for Production environments including administration, production incident resolution. 
  4. Monitoring and Managing Capacity, Performance and Backups including planning/forecasting these needs. 
• Support security requirements including any kind of required security certification. 
• Monitor and manage the performance and quality of vendor deliveries. 
• Design policies, procedures/processes and implement them with the consent of the IT Leadership Team. 
• Support developmental programs as and when requested that would help the organization reach newer heights. 

Experience: 

• Ten (10)+ years of relevant work experience in Applications design, development and delivery role, with at least 5+ years’ experience in an Applications delivery leadership setting. 
• Five (5)+ years in managing a Salesforce CRM ecosystem, with extensive experience in managing application development activities in the Salesforce platform
• 3+ years in a people and/or technical leadership role is required
• Experience with multiple full-lifecycle Salesforce CRM implementations, including managing technical project teams.
• Prior experience in managing development activities leveraging Salesforce technologies like Apex/JAVA, Lightning Web Components (LWC), Omni Studio, Shield, Tableau CRM, and other AppExchange products etc. 
• Prior experience in establishing Salesforce integrations with upstream/downstream applications leveraging industry standard integration patterns, techniques and tools (e.g. MuleSoft, IBM MQ, etc.) 
• Functional and technical knowledge of Salesforce CRM (Sales, Service, Communities, Knowledge, Analytics), digital marketing platforms (Marketing Cloud), eCommerce business models and integration platforms (MuleSoft).
• Skilled in interviewing business users, collecting and interpreting requirements, and explaining the solution details to business audiences
• Prior experience in managing the application delivery lifecycle functions for the Salesforce CRM ecosystem from ideation through planning, design, development, testing and rollout phases under different SDLC methodologies (e.g. Agile, Waterfall .etc.), development of custom forms and intelligent workflows with integrations
• Salesforce Certification is a plus. 
• Extensive understanding of the end-to-end functional business processes in Sales, Aftersales, Marketing and Customer Support. 
• Experience managing a Salesforce development team/vendor in an Agile environment. Familiar with or experience managing sprints in Jira is a plus
• Automotive experience is a plus
• Excellent interpersonal, communication and presentation skills with strong customer service orientation: This role will constantly be communicating concerns, changes, processes, and explanations across a wide spectrum of stakeholders and users.  
• Strong analytical skills with the ability to quickly understand complex systems. 
• Demonstrated leadership, management, and decision-making skills. A strategic, long-term thinker: As we evolve our processes to support our growth globally, we want to look beyond short-term fixes. •
• Experience working in a fast-paced, high-tech and customer obsessed environment with a diverse set of stakeholders in multiple geographic locations. 
• Can work well under pressure with limited direction and are comfortable with change. 
• Team-oriented, collaborative nature; be ready to wear many hats.