Motorsports Technical Advisor

Show job

Yamaha has an excellent opportunity for a Technical Advisor to join our Motorsports team in Marietta, GA. The Motorsports Technical Advisor serves dealers and customers by providing technical support for Motorsports (Motorcycle, RV) and eBike product. He / she resolves product and service problems.

Specific duties include, but are not limited to:

  • Resolves product or service problems by clarifying issues, determining cause, of problems, and providing proper solutions.Expedites correction or adjustment and follows up to ensure resolution.
  • Provide dealer technical diagnostic support via phone, email or dealer portal for all Motorsports (Motorcycle, RV) and eBike product and diagnostic tools.
  • Interface with other Yamaha personnel in service, parts, sales or other divisions to obtain the information necessary to make objective equitable decisions.
  • Review and accurately adjudicate warranty authorizations and claims with fiscal responsibility.
  • Evaluates customer or dealer requests for assistance on Yamaha products and determines the type and amount of assistance to be provided by YMUS.
  • Maintains customer records by updating account information.
  • Support the factory with information regarding product concerns with market reports, including technical diagrams, parts collection and customer feedback.
  • Assist Customer Relations and Dealer support teams with technical advice as needed, and travel in field as needed to assist.
  • Carry out various administrative tasks or special assignments within the department as needed.

Qualifications:

  • Tech School certification or equivalent combination of education and experience
  • 7+ years of experience as a powersports technician, with formal powersports service training.
  • Excellent customer service skills.
  • Strong written and oral skills, with a focus on detail and accuracy.
  • Analytical, problem solving and multi-tasking skills
  • Advanced Proficiency in MS Office (i.e., Excel, Word and Power Point).
  • Type 40+ WPM
  • Ability to travel in market as needed

Reports to: Technical Service Supervisor.

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer.

Full-time

Additional Compensation:

  • Bonuses
  • Store Discounts

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Relocation assistance
Organisation: 
Yamaha Motor Corporation