Market Quality Engineer
Location: East Liberty, OH
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company which serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future!
About this Position:
As a Market Quality Engineer, you are able to review market complaints caused by possible manufacturing issues, while expanding the breadth of your technical knowledge and expertise. You will be responsible for promoting the voice of the customer to the factory to improve vehicle quality.
Responsibilities include:
• Conduct analysis of warranty claims and other customer complaints consisting of FQRs, tech lines, and surveys. Use data insights to guide the evaluation, and root cause analysis of vehicles, under the guidance of more senior engineers. Further engage with reporting results, and gaining consensus from other manufacturing departments as to root cause of problem.
• Investigate, and help develop or propose countermeasures to resolve factory related issues impacting both the product and customer. These issues are related to problems caused by the factory and/or have some factory influence. Track the progress and success or failures of countermeasures.
• Generate technical reports and problem summaries. Share findings and report information at plant/department meetings.
• Yard audit support: This involves scheduling, identifying and scanning eligible units, recording problem details including problem description and clear images. In addition, provide input at the consensus meeting immediately following the audit. This involves discussions among other departments to gain agreement on scores and containment.
Who we are seeking:
Required Work Experience:
• 0-6 years' dependent upon education level
Required Education:
• Bachelor's degree in engineering or equivalent relevant work experience
Desired skills:
• Strong communication, leadership, teamwork, positive attitude
• Mechanical aptitude to remove/ install automotive components
• Excellent computer skills (Excel, Powerpoint) and reporting
• Ability to work well with manufacturing departments in a manufacturing environment
Additional Position Factors:
• Average of 0-2 hours OT per day, weekend work as needed.
• Ability to travel as needed, domestic and international.
• Flexibility in work hours and daily job function
• Incorporate Honda Philosophy in daily interaction with all associates and promote teamwork
• Ability to work outside as needed
At Honda, you will play a key role in our journey to become a company that society wants to exist now, and in the future. Your endless curiosity will drive innovation and your courageous spirit will challenge the status quo. We believe having a workforce made up of diverse thinkers and innovators makes us a better Honda. Respect for each other and respect for diversity each and every day drives our associates to contribute at the highest level and work effectively in a team environment. We make the dream of mobility a reality with our innovative and high-quality products. Together, we Bring the Future to our customers, associates, and communities. We are Honda!
What differentiates Honda and make us an employer of choice?
Total Rewards:
• Competitive base salary
• Annual Bonus
• Paid time off, including vacation, paid holidays, sick time, personal days
• 401K Plan with company match additional contribution
• Relocation assistance (if eligible)
Career Growth:
• Advancement opportunities
• Career mobility
• Education reimbursement for continued learning
• Training and Development programs
Additional Offerings:
• Wellbeing program
• Community service and engagement programs
• Product programs
• Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.