The Indianapolis Motor Speedway is the worldwide leader in motorsports entertainment and the largest spectator sporting facility in the world. However, we are also about people. A talented staff with diverse skills that are used to the fullest in order to stage the world's great motor racing events. Employees at IMS are challenged daily to excel in an environment where the pace matches the speed of the machines that race at our famous facility. Working for us is a demanding, yet rewarding, endeavor for dedicated professionals who want to reach their ultimate potential amid the excitement, tradition and pageantry of the World’s Greatest Race Course.
The IMS Guest Experience College Program team member will be an extension of the IMS Guest Experience department, working in a variety of hospitality and operational event roles, designed to serve facility guests and enhance their experience.
DURATION OF POSITION: May 2021 (select public days)
SPECIFIC DUTIES:
- Work in hospitality or event operations roles and provide outstanding guest service with other Guest Experience staff.
- Shifts for The College Program are available in the following Guest Experience divisions:
- Stands & Mounds: assist guests with finding their seats and resolve guest issues in the grandstands
- Gates: welcome guests into the facility by selling or scanning tickets at the exterior gates
- Garage & Pits: work in race-related areas and perform credential checks, garage bag checks, wayfinding assistance, and customer service to both guests and teams (previous College Program experience required)
- Traffic: direct vehicular and guest traffic and park cars inside the facility
- Suites: work in most of our premium areas and enforce credentials and tickets around those areas
- Transportation: assist with ADA transportation needs for our guests on major event days
- Outside Parking: sell parking, direct guests within the lot, and ultimately guide them to their parking space
- Report daily updates to the team of any issues or problems that arise.
- Work on IMS grounds during events.
- With the Guest Experience team, help provide support for all IMS activities.
- Develop and maintain outstanding working relationships with coworkers, guests, and supervisors.
- Assisting with event set-up and tear down may be requested.
- Expectation to be able to stand or walk for long periods of time.
- There will be exposure to the weather elements in our outdoor environment.
- Other duties as assigned by the supervisor(s).
DAILY RESPONSIBILITIES:
- Staff will complete daily responsibilities within their assigned division. These duties will vary based on area of work
- Staff will receive a schedule based on the event day and their assigned division. Report times will vary, but everyone is expected to be clocked in by the time listed on their schedule
- Staff will be in constant communication via phone/text/radio with coworkers, IMS Staff to keep updated on any and all problems/situations that may arise
QUALIFICATIONS:
Supervisory Responsibilities
- This position does not have any supervisory responsibilities.
Education
- High school graduate or equivalent.
- Currently enrolled in an accredited college / university is preferred.
Skills / Experience
- Flexible, adaptable, and punctual.
- Ability to work well with others on a team.
- Ability to work with minimal supervision.
- High integrity and confidentiality.
- Effective interpersonal skills and the ability to work in a role that requires clerical and organizational skills, as well as initiative and flexibility.
- Effective leadership and communication skills.
- Critical thinking and problem-solving skills.
Travel / Work Hours
- No travel.
- Required ability to work long hours, evenings, weekends & holidays during assigned days of work.
- Required Work availability:
- Training
- Attend a training session in the Spring – exact date TBD
- Available work days in the Month of May (must sign up for a minimum of 3):
- GMR Grand Prix: 5/14 – 5/15
- I500 Practice Days: 5/18 – 5/21
- I500 Qualifications: 5/22 – 5/23
- Carb Day: 5/28
- Legends Day: 5/29
- I500 Race Day: 5/30
- Other dates as determined appropriate
- Candidate must be able to work overtime as needed
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must have the ability to lift 50lbs.
- Physical demands consist primarily of standing and walking.
- Must be able to see and hear in the normal range with or without correction and communicate verbally and in written form with great facility and must be able to be understood.
- Work outdoors requires physical strength and stamina to endure extreme heat, cold, rain and other conditions.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Primarily outdoors with exposure to the weather elements.
- Employee is faced with frequent interruptions.
- The noise level in the work environment can be loud, due to professional racing events.
EQUAL OPPORTUNITY EMPLOYER:
Indianapolis Motor Speedway provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. The Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or events.