IMS Credentials Representative, 2022 Season

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POSITION TITLE: Credentials Representative, Seasonal
DEPARTMENT: Credentials, Premium Services
REPORTS TO: Manager, Credentials
POSITION LOCATION: Indianapolis
FLSA STATUS: Non-Exempt
WORKER CATEGORY: Seasonal (Temporary)
DURATION: *February 2022 – August 2022

COMPANY SUMMARY: 
The Indianapolis Motor Speedway, a subsidiary of Penske Entertainment Corp., is the worldwide leader in motorsports entertainment and the largest spectator sporting facility in the world. However, we are also about people. A talented staff with diverse skills that are used to the fullest to stage the world's great motor racing events. Employees at IMS are challenged daily to excel in an environment where the pace matches the speed of the machines that race at our famous facility. Working for us is a demanding, yet rewarding, endeavor for dedicated professionals who want to reach their ultimate potential amid the excitement, tradition and pageantry of the World’s Greatest Race Course.

POSITION SUMMARY: 
Under the leadership of the Credentials Manager, Credentials Representatives assist in the implementation of the credential plan for each major IMS event including the INDYCAR Grand Prix of Indianapolis, Indianapolis 500, Brickyard 200, and any other events at IMS.

SPECIFIC DUTIES: 

  • This position is responsible for developing and maintaining outstanding working relationships and providing excellence to all patrons of the Credential Department.
  • Assists with the public sale of Bronze Badge credentials for the Month of May and sale of Pit Passes during Brickyard.
  • Serve as the first impression for many IMS guests by providing excellent service, especially regarding questions or concerns they may have.
  • Supports the office with tasks such as laminating, alphabetizing, and other duties as assigned, which helps with the organization and maintenance of each event.
  • Handles the preparation and distribution of credentials and parking.
  • Executes and distributes all liability releases and agreements for credentials through the SCORE software system.
  • Responsible for season projects as assigned by the Manager; including but not limited to media releases, vendor credentials, and team and suite orders.
  • Responds and communicates daily to credential requests and inquiries, providing a consultative role and analyzing and presenting solutions.
  • Enthusiasm for and commitment to the company and our vision, mission, and values.

QUALIFICATIONS:

  • Working towards a degree in Business, Hospitality Management, or Sport Management is preferred.
  • Must demonstrate an appreciation toward providing exceptional customer service.
  • High integrity and confidentiality.
  • Team-first outlook, with the ability to build great working relationships with peers.
  • Innovative thinker who isn’t afraid to take initiative.
  • Excellent communication skills with an understanding of professionalism in all interactions
  • Organizational skills, along with flexibility and the capacity to multitask while under time constraints.
  • Must be able to work all IMS events during the season.

WORK HOURS:
This position:

  • Begins in early February and concludes in August
  • Is flexible with class schedules but does require at least 12 hours a week until the end of the Spring semester
  • Works full time hours during the Month of May. During May, candidate must be able to work long hours and weekends, with several overtime opportunities.
  • May lead to the possibility of assisting the Credential Department with additional events during the year.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Ability to occasionally lift and/or move up to 25 pounds
  • Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is performed in both an office environment and outdoors, and near other workers.
  • Staff will be exposed to those conditions normally encountered in a business office environment.
  • Staff will be faced with frequent interruptions and must meet with others on a regular basis.
  • The noise level in the work environment can be loud, due to professional racing events.

EQUAL OPPORTUNITY EMPLOYER:
Penske Entertainment provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or events.