Deputy Service Manager
Location Ellesmere Port
Hours 37.5 hours per week (FTE) 5 from 7 days including weekend working and evenings. Also, on call duty manager roster requirement. This is a salaried role with no eligibility for overtime payments
Salary - £30,000 per annum
Contract Permanent
Required to travel around a geographical area of Supported Living Services within the Region. Must be able to stay away from home overnight for reasons such as on-calls, supported persons holidays (only by absolute exception and with prior agreement of the Regional Service Manager) management meetings, emergency cover for shifts and training. The postholder will be assigned to either an individual or a group of supported living settings within a defined geographical area this may change from time to time and location flexibility is a requirement under our terms and conditions of employment.
Role Overview
The Deputy Service Manager (DSM) will report to the Service Manager (SM).This Supported Living Management role is considered to be a C1 level (Section Manager ) role in our organisational structure. The DSM (Supported Living ) may be required to deputise for their line manager in their absence for example to cover for annual leave or any unplanned absences and may be part of a peer group of Deputy managers collaboratively working together across the services being led by the SM. The DSM will have responsibilities both on and off shift. It will be a contractual requirement for DSM's to fulfil the minimum time on shift requirement which is 20% of their working hours. There will be times when DSM s will be required to spend more than 20% of their time on shift should their assigned locations require this. Hours worked on shift will be on a shared support shift and as part of commissioned hours but not always directly providing support but carrying out the on-shift tasks within their job descriptions DSMs should ensure that their time on shift is spent over the various service groups they are assigned to. Whilst on shift DSMs are acting as a role model, a coach and mentor auditing and assessing the quality of service delivery whilst they are present. This means a DSM will be expected to be able to role model all aspects of a support worker role duties and responsibilities as set out in the Support Workers job description. Practice leadership for support workers is a key element of this role, demonstrating good support and appropriate attitudes and behaviours to the people we support. Typically, a DSMs time spent on shift will involve, but not be limited to:
- Coaching and mentoring new colleagues.
- Demonstrating practice leadership.
- Monitoring the levels of Person-Centred Active Support (PCAS) being demonstrated and looking for ways we can continually improve.
- Observing, coaching, and giving feedback to colleagues who are working towards their Care Certificate on how well they demonstrate the required skills, knowledge and behaviours. Leading team or house meetings
- Involvement in Voices to be Heard .
- Working with families and other circles of support.
- Working with healthcare professionals and external agencies to ensure that the needs and interests of the people we support are met and upheld.
The role holder needs to have.
- a full UK driving license.
- significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager
- knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues.
- good IT skills and experience of maintaining records to be a success in this role.
- a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan
- the ability to lead and manage people and be a role model in all aspects of people leadership especially performance
If this sounds like something that you would be interested in then please APPLY NOW! Alternatively, please send a copy of your CV to (url removed)