POSITION TITLE: IMS Corporate Office Receptionist
DEPARTMENT: Tickets
REPORTS TO: Sr. Director, Ticket Sales and Service
POSITION LOCATION: Indianapolis
FLSA STATUS: Non-Exempt
WORKER CATEGORY: Full-Time
COMPANY SUMMARY:
The Indianapolis Motor Speedway is the worldwide leader in motorsports entertainment and the largest spectator sporting facility in the world. However, we are also about people. A talented staff with diverse skills that are used to the fullest in order to stage the world's great motor racing events. Employees at IMS are challenged daily to excel in an environment featuring a pace that matches the high speed of the machines that race at our famous facility. Working for us is a demanding, yet rewarding, endeavor for dedicated professionals who want to reach their ultimate potential amid the excitement, tradition and pageantry of the World’s Greatest Race Course.
POSITION SUMMARY:
The Corporate Office Receptionist serves as an ambassador of IMS and provides assistance to our customers and guests as well as IMS employees.
SPECIFIC DUTIES:
- Opens up the Administration Building Mondays through Fridays and during event days.
- Uses telephone switchboard to connect interoffice and house calls.
- Answers, screens, and routes outside calls.
- Supplies accurate information to callers.
- Greets the public, answers questions and gives directions.
- Calls for transportation for guests.
- Performs clerical duties such as typing, proofreading, labeling, stuffing envelopes and sorting mail.
- Operating electronic door openers for delivery personnel and employees.
- Monitors select on-property cameras.
- Receives visitors, obtains name and nature of business and schedules appointments.
- Updates company telephone directory.
- Becomes familiar with the facility and the various events held onsite.
- Enthusiasm for and commitment to the corporation and the Vision, Mission and Values.
- Other duties as assigned by the supervisor.
- Appropriate business casual attire required.
QUALIFICATIONS:
Supervisory Responsibilities
This position does not have any supervisory responsibilities.
Education
High school graduate or GED.
Skills/Experience
- 1-3 years’ experience in a similar role.
- High integrity and confidentiality.
- Strong interpersonal skills.
- Innovative thinker and self-starter.
- Effective communication skills.
- Proficiency with Microsoft Office products.
Travel/Work Hours
- Standard office hours, Monday through Friday, 7:30 a.m. to 4:30 p.m.
- No travel, however, this position requires working on event weekends as well as evening hours based upon our business needs. Flexibility and adaptability are key skills needed for this role.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical demands are light, consisting primarily of sitting, standing and walking. Must be able to lift up to 50 pounds. Must be able to see and hear in the normal range with or without correction and communicate verbally and in written form with great facility and must be able to be understood. Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in an indoor office environment and near other workers. Employee is faced with frequent interruptions and must work near others. The noise level in the work environment can be loud, due to professional racing events.
COMPANY BENEFITS:
Full-time employees enjoy a very competitive benefit package. Benefits include: Medical (including tax-advantaged Health Savings Account), Dental, Vision, 401(k), Paid Vacation, Personal & Sick Days, 10 Paid Holidays, Company Paid Life Insurance, Short-Term & Long-Term Disability, Paid Maternity / Paternity Leave, On-site Workout Facility, and more.
EQUAL OPPORTUNITY EMPLOYER:
The Indianapolis Motor Speedway provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. The Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or events.