iRacing.com has an exciting opportunity for a Community and User Experience Manager to join our team. The ideal candidate is creative and well-versed in racing games. The candidate is experienced in user experience, support tools and materials for customers.
Key Responsibility Areas:
- Responsible for day-to-day improvements of customer experience.
- Responsible to monitor and assist with key races and events
- Assist with eSports including design, logistics, communication, rules administration, officiating and race review
- Daily proactive communication with the community on forums and social media.
- Assist daily with community questions and public relations
- Manage and update user guide and other resource documents, websites and FAQ’s.
- Create new assets to assist in the customer experience. Ability to make complicated features and large amounts of information easily digestible.
- Take a role in the design and user-experience process for existing features, new features and the game UI with executives, designers, web developers and engineers.
- Take a lead role in creating driving and educational materials to improve racing skills and comfort in the sim for new customers.
- Help promote racing in general using various tools to stimulate and increase participation
- Assist in supporting several areas including marketing, customer engagement and special events.
- Assist in developing rules, process and documentation for iRacing
- Assist in developing programs and strategies to include fan engagement including social media.
- Provide industry insights as input into the overall strategy
- Help develop strategies for engaging gaming and racing communities around the world.
- Assist with overall sim testing, user experience and community as needed.
- Looking for team player, willing to help with general marketing tasks as needed
Qualification Requirements:
- Bachelor’s degree in Technology, Marketing, Media, Business, Communications, or related field.
- Experience creating, monitoring, and managing user experience focus groups or other such measures.
- Minimum of 2 years’ relevant experience. Working in a user experience role, education or support role, race gaming publisher, game publisher or relevant.
- Ability to make complicated features and large amounts of information easily digestible.
- A racing fan, experience in the racing industry or racing enthusiast
- Experience with live events or trade show type settings a plus with an eye also towards user-experience.
- Experienced real-world racer, race gamer or sim racer.
- Experience in competitive race gaming, professional race gaming, leagues and tournaments a plus.
- Strong problem solving and decision-making abilities to achieve the most favorable outcome.
- Excellent writing skills and editorial acumen.
- Excellent attention to detail and the ability to effectively multi-task.
- Strong understanding and skills for all social media platforms.
- Detail-orientated, ability to handle multiple tasks in a timely and professional manner, well organized and able to prioritize efficiently, and take initiative
- Outstanding communication, collaboration, and relationship building skills.
- Innovative leader committed to delivering results. Positive and high energy.
- Demonstrated ability to deliver on priorities and deadlines in a demanding environment
- Capable of working non-standard hours at certain times such as nights, weekends, and travel as needed.