Work for a small but growing company that serves the automotive aftermarket and racing industries. The ideal candidate will have substantial familiarity with automotive fuel injection and ignition systems, preferably with MegaSquirt and AMP EFI based EFI controllers, as well as knowledge in some area(s) of racing and/or automotive performance.The duties of Technical Support Representative 2 include, but may not be limited to:
- Performs hands-on installation of MegaSquirt powertrain control systems, to include physical installation, wire-up, first fire-up, and comprehensive tuning
- Operates chassis or engine dynamometer and other equipment as needed to create new engine calibrations or improve existing calibrations
- May provide on-site troubleshooting and/or tuning support of MegaSquirt equipment at events
- Communicates with customer to answer general product questions and facilitate product sales, resolves non-technical and technical complaints by identifying problem and providing best fit solution to ensure customer satisfaction, facilitates escalation of problems to Engineering only when necessary
- Ability to work independently without direct supervision
- Assists Engineering staff with product testing and/or product installation and other R&D related tasks as needed
- Assists Marketing staff with inside/outside sales calls, trade show displays, and marketing tasks as needed
- Collects data and files “bug reports” with firmware and software development teams when necessary
- Assists Management with other duties as assigned by Management or Supervisor
Skills and Qualifications:
Multi-Tasking, Positive “Can Do” attitude, Customer service, Phone skills, Problem solving, Product and market knowledge, Understanding of schematics and electrical symbols, Effective and clear written and verbal communication, Advanced automotive knowledge with experience tuning, modifying, and fabricating automotive systems for performance, Advanced knowledge of racing and automotive race electrical systems and components, Ability to drive/operate race vehicles with manual and automatic transmissions
Reports to Engineering Supervisor
Occasional after-hours and weekend work is required. Occasional travel is required, generally limited to 4 times per year, with opportunities for additional travel or after-hours work as agreed upon.
Job Type: Full-time
Salary: $25,000.00 to $40,000.00 /year