Scott-Sports is seeking a qualified individual for our Parts and Warranty Technician at our Ogden, UT offices. This is an hourly nonexempt position and will report to the Warranty Department manager. You will be responsible for managing all warranty claims in the US from dealers and customers as it relates to our products. The schedule for this position will be Monday -Friday 8:00am – 5:00pm with occasional overtime and weekends when needed. Those with experience working in bike and sporting good shops are strongly encouraged to apply. Pay will be based on experience, ability’s and product knowledge.
Responsibilities
- Quickly classify warranty and crash replacement situations
- Facilitate the quick replacement of all warranty parts when needed
- Process returned product in accordance with company warranty policies and procedures
- Work with the warranty team on basic mechanical claims to final resolution
- Help maintain company demo product, including any mechanical rework or repair needed
- Troubleshoot, diagnose, and repair warrantied bike equipment to meet deadlines
- Fill out work orders completely and legibly as needed
- Work with other departments in a positive way to make sure customers are taken care of in a timely manner
- Work independently on projects and/or collaborate well with other members of the warranty team/warehouse team
- Effectively explain situations to customers and other departments to facilitate a positive outcome to all warranty claims
Minimum Qualifications
- Proficient in Microsoft Word and Excel
- Good verbal/email communication skills
- History of successful customer service experience
- 3+ years of experience working in the outdoor industry
- Able to concentrate under pressure to meet deadlines while maintaining attention to detail
- Ability to show working knowledge of repair and maintenance of biking and other equipment
Preferred Qualifications
- SAP experience is preferred
- Experience with working with all sporting goods
- Motocross background and experience
Physical Demands
- Requires walking
- climbing ladders
- standing
- driving
- sitting
- squatting
- kneeling
- reaching overhead
- twisting
- turning
- Must be able to climb stairs and ladders and lift/carry up to 60 pounds
- Requires normal range of hearing and vision
Occasional overtime and weekends when needed
What we offer
SCOTT Sports SA is an international sporting goods company. We develop, produce, and market bicycle, winter sport, and motorsport products worldwide. Scott-Sports seek to employ individuals with talent, commitment, enthusiasm, and strong interpersonal skills.
We offer competitive wages with fantastic benefits which include medical, dental, vision, 401k match, and much more!