Background
No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.
It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks.
McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.
Purpose of Role
At McLaren Automotive, our vision is not only to become the iconic sports car manufacturer but also to deliver breath taking, iconic and innovative new technology to the automotive industry. We recognise that we can only achieve our vision with the dedication and collaboration of our world class employees. It is our mission to become the employer of choice within the global automotive industry.
Principal Accountabilities
- Provide appropriate proactive support to the Global McLaren Retailer Network to ensure that Vehicle off Road (VOR) is kept to a minimum and within the agreed KPIs.
- Responsible for the accurate, timely and efficient information/data flow between McLaren Central and Regional functions for VOR cases. Translate complex information into a single view of the issue.
- Where appropriate lead direct communication with Retailers, ensuring a professional approach is maintained throughout.
- Work in close partnership with Aftersales Technical Support and Parts Operations teams to ensure that repair plans are put in place and actioned in a timely manner, whilst being respectful of established roles and responsibilities to minimise inefficiencies through task overlap.
- Work as part of a small but focussed network of Global VOR Coordinators, sharing information and best practise.
- Attend the daily VOR meetings and present special cases/escalations to the Central Teams as required.
- Build strong working relationships with the relevant McLaren Regional Teams, holding regular VOR case reviews and ensuring the efficient and effective flow of communication.
- Liaise between McLaren Central Teams, Regional Teams and Retailers to optimise the ‘up-time’ of McLaren Demonstrator vehicles, ensuring they are fault free and ready to serve.
- Gather information from a multitude of different sources within Region, interpret and feedback to the McLaren Central Teams
Knowledge, Skills and Experience
- A high level of engineering experience gained within the automotive industry (minimum 5yrs experience)
- Proven technical experience and knowledge of modern vehicle systems including Hybrid, CAN/BUS, active suspension, engine and transmission management and occupant safety systems.
- Experienced in automotive Retailer and/or Head-office operations.
- Highly IT literate in Microsoft Operating Systems and Applications/Programmes
- Experienced in managing multiple, constantly changing, workstreams in a fast paced and dynamic environment.
- Ability to manage stakeholders at multiple levels, up to Director, within McLaren and it’s Retailer Network
- A clear communicator with strong English written and verbal skills
- Language skills in addition to English are desirable.
- Knowledge of local consumer protection laws and regulations
Personal Attributes
- Thrives in a fast paced, challenging and dynamic environment.
- Well-presented and professional even when under pressure
- A naturally customer centric approach
- Adaptable, quick thinking, decisive, showing strong initiative and tenacity.
- Well organised with strong planning and good follow up skills
- Confident with good interpersonal & communication skills
- A flexible approach to working hours and practice.
- Prepared to travel to Retailers as required.
- Dynamic, with the ability to respond to challenging situations in an innovative manner.