Your responsibilities
This role works closely with our dealers in the automotive aftermarket to provide sales support in a B2B environment. Some of your responsibilities will include:
- Assists customers with shipment related issues and coordinate with various shipping carriers
- Provides sales and technical assistance to Dealers for Bilstein products
- Responsible for providing customer sales support to existing and potential new accounts.
- Assists customers with securing proper product information, availability and pricing data to maximize their sales capabilities and maintain positive relationships.
- Documents inquiries using CRM software
- Maintains customer related data including master data, order entry and administration within SAP system
- Provides primary sales support via phone and e-mail.
- Performs other duties as requested
Your profile
Our ideal candidate is willing to work fully remotely OR located near one of our offices in San Diego, CA or Mooresville, NC. Willing to work central time (CT) business hours and the flexibility to occasionally work either eastern or pacific business hours as needed for coverage.
- Strong customer service skills (verbal and written) and ability to be on the phone or email with customers the majority of the day. Medium incoming call volume.
- Ability to thrive in a fast-paced team oriented environment
- Ability to apply critical thinking principles and remain flexible.
- 3 - 5 years of customer service/sales experience.
- Automotive industry knowledge is preferred.
- Strong organizational skills, attention to detail, and accuracy.
- Ability to multitask on the phone and email while looking up system information.
- Proficient with MS Office (Outlook, Word, Excel and PowerPoint).
- Strong English communication skills (verbal and written)
- SAP experience preferred.
Your benefits
Beyond the competitive benefits and compensation, thyssenkrupp Bilstein of America proudly offers a rich history, steeped in innovation and a lasting commitment to our customers, employees and communities. We invite you to learn more about our culture and company at www.bilsteinrocks.com.
Benefits:
- 401(k) Matching
- Health Insurance
- Dental Insurance
- Vision Insurance
- Company-Paid Life Insurance
- Paid Time Off
- Company-Paid Short-term Disability
- Annual credit to company store
- Discount employee shocks
- Frequent employee events
Contact
For additional information on our company culture, company benefits, or to potentially get scheduled for an interview, please text SHOCKS to 25000
If you are an applicant with a California residency, please click on the following link: California Job Applicant Notice of Collection
Become part of the #GENERATIONTK
thyssenkrupp is an international group of companies comprising largely of independent industrial and technology businesses and employing more than 100,000 people. Across 56 countries it generated sales of €34 billion in fiscal 2020/2021. Backed by extensive technological know-how, the businesses and all employees develop cost-effective and resource-friendly solutions to the challenges of the future, especially in the fields of climate protection, the energy transition, digital transformation in the industry and mobility of the future. Under the umbrella brand thyssenkrupp, the group creates long-term value with innovative products, technologies and services and helps make life better for future generations.
Company
Our Automotive Technology business is passionate about the automotive industry and produces as well as markets high-tech automotive components worldwide. With over 20,000 employees, we are responsible for the success of this business. Our product and service range includes chassis technologies such as steering and damper systems and the assembly of axle systems as well as powertrain components for conventional and alternative engines. We also develop assembly systems for body-in-white construction and produce lightweight car body components in series.
thyssenkrupp Bilstein of America, Inc. is a world class manufacturer of suspension solutions headquartered in Hamilton, Ohio USA. thyssenkrupp Bilstein of America supplies products to a wide range of Original Equipment Automotive Manufacturers as well as Aftermarket and Motorsports.