Background
No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.
It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks.
McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.
Purpose of Role
- To ensure accuracy, focus, and governance of whole series vehicle QCR (Quality Concern Report) landscape. Using data inputs from Warranty, McLaren Product Audit (MPA) and Manufacturing Quality to steer business focus on the most critical issues.
- Support and guide the creation and management of standard operating procedures for in-plant quality inspections based on defect mapping and analysis.
- Report back all plant and field concerns to the wider business and ensure containment and countermeasure of concern – directly contributing to improvements in monitored vehicle line quality metrics resulting in an even more positive experience for our retailers and customers.
Principal Accountabilities
- Analyse and record Warranty claims reported by global dealer network.
- Raise, assign, and facilitate QCRs (Quality Concern Reports) through the process where required.
- Govern quality concern system for all issues meeting threshold criteria.
- Drive activity on prioritised issues and manage status reporting to senior management.
- Lead daily cross-functional assessments of field concerns with Engineering, Production, and Quality teams.
- Feedback the voice of the customer to MPC (McLaren Production Centre).
- Maintain and generate specific concern KPI’s for various business uses.
- Work with Warranty, MPA team, Manufacturing Quality to deliver a single agenda for quality
- Collaborate with Engineering, SQD (Supplier Quality Development), Manufacturing and Suppliers to guarantee completion of countermeasures and lessons learned activities.
- Assist in the improvement of business processes (Warranty, MPA and Vehicle Line Quality).
- Maintain, endorse, and demonstrate McLaren values at all times
Knowledge, Skills and Experience
- Experience of OEM warranty processes
- Experience of production quality management processes
- Knowledge of automotive parts and McLaren products is advantageous
- Intermediate to advanced level of knowledge for Microsoft Office
- Automotive relevant degree or sufficient foundation in engineering
- Understanding and experience in a manufacturing/process driven environment
- Practical Problem Solving (PPS), 8D (8 Disciplines) or Six Sigma experience would be beneficial
- Experienced user of Quality improvement tools, QMS (Quality Management System) etc.
- Project Management skills would be beneficial
- Experience of stakeholder and workflow coordination
- Confident in public speaking, leading presentations, and guiding meetings
Personal Attributes
- High attention to detail and quality standards
- Be approachable and be relationship-focused
- Results orientated individual - with demonstrable track record of on-time delivery
- Be a creative thinker - developing ideas and communication tools
- Self-motivated to deliver excellence
- Ability to communicate effectively with all levels of the business
- Able to work in and lead teams
- Capable of representing a world class automotive brand
- Perform in an environment of continuous improvement
Organisation:
McLaren Automotive