Background
No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.
It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks.
McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.
Purpose of Role
As part of the already strong Bespoke Relationship Team, supporting the MSO Head of Commercial, the role is responsible for delivering exceptional sales results on options upsell and management of McLaren’s relationship with our VIP clients, predominantly in assisting them in designing and specifying new cars & Heritage cars and also managing Bespoke requests to their existing vehicles.
Principal Accountabilities
- Ensure that McLaren’s VIP clients are given the ultimate ownership experience resulting in a customer base that advocates our brand and products.
- Be available on the phone and social media platforms to answer client queries outside of core work hours including weekends to foster an atmosphere conducive to a long-term relationship.
- Assist both retailers and clients directly with their bespoke specification on vehicle orders from start to finish – take the enquiry, meet the client to assist in the design process of their car, provide a bespoke quotation, sign off the order and ensure the car is delivered as per the requirements by approving the MSO specification sheets, keeping the customer and retailer informed throughout.
- Host clients, retailers and prospects to discuss in detail their vision of their bespoke car and guide them to a deliverable spec.
- Build relationships with our most valued customers that results in an air of trust, and a desire on their part to engage with the McLaren brand fully, both financially and physically.
- Be a first point of contact for internal teams on MSO bespoke enquiries.
- Manage the MSO bespoke feasibility meeting with the engineering team to discuss new ideas to offer to the global market and requests that are received from retailers and customers.
- Assist and guide the marketing team when confirming MSO content for motor show, events etc.
- Host customer tours at MSO
- Host clients at events for bespoke spec sessions and advocate the MSO brand.
Knowledge, Skills and Experience
- You will be display excellent interpersonal skills, outstanding attention to detail and a working knowledge of the functioning of an automotive design and manufacturing centre.
- Display a keen awareness of motoring trends, market influence and luxury lifestyle.
- Exhibits an inner confidence that results in being at ease within the company of UHNW & HNW customers and their associates and to show a confidence in leading the conversation.
- The ability to show technical competency when discussing mechanical/bespoke option requests from clients.
- Preferable educated to degree or A-level experience
Personal Attributes
- Excellent verbal & written communication skills.
- Ability to manage and prioritise tasks and time efficiently.
- Excellent organisation skills
- Resilient, able to work under pressure and to tight deadlines.
- Unquestionable personal and professional integrity