Job Description
As a Field Sales Engineer for Integrated Audio Brands, reporting to the Regional Sales Director, will work in concert with the Regional Sales Manager and be responsible for providing exceptional and proactive customer service and technical support for Bosch Integrated Audio Brands. Responsibilities include:
Review project designs and recommend appropriate product solutions
Provide pre-sales training and post-sales support
Provide quality technical support to establish long-term customer relationships
Trouble-shoot hardware/software issues, resolve all technical issues
Assist customers with integration and setup of equipment
Assist in driving product demand creation delivered through Professional Audio/Visual (Pro AV) network of resellers, integrators, and consultants
Prepare and conduct technical / product presentations and demonstrations
Participate in trade shows and share information on products and services
Provide feedback to marketing and product management teams for future product enhancements
Share ideas and customer needs throughout all phases of product life cycle (plan, design, integrate, manage)
Evaluate customer concerns and provide input to solve issues