Summary: The receptionist will serve as the first point of contact for guests, visitors and fans. The role includes providing administrative support to the Team Support department, coordinating front desk activities, and providing customer service for incoming calls and in-person complex visitors.
Supervisory Responsibilities: None.
Essential Duties and Responsibilities include the following:
- Exhibits the highest degree of customer service and professionalism while greeting and welcoming guests, visitors and fans
- Receives concerns, complaints and issue notifications from incoming calls and visitors, and passes them along to the appropriate team members
- Answers, forwards and provides assistance as needed for incoming calls and deliveries
- Ensures reception area is presentable and well stocked at all times
- Performs administrative functions as needed including laminating, photocopying an filing
- Other duties and responsibilities as assigned by management.
Qualifications:
- Accountability - accept responsibility and account for his/her own actions.
- Accuracy - perform work accurately and thoroughly.
- Analytical Skills - possess critical thinking and reasoning skills to solve a problem.
- Business Acumen - grasp and understand business concepts and issues.
- Verbal Communication - ability to communicate effectively with others verbally.
- Written Communication - demonstrate an ability to communicate in writing clearly and concisely.
- Customer-Oriented - ability to take care of the customers’ needs while following company procedures.
- Detail-Oriented - pay attention to the minute details of a project or task.
- Ethical - demonstrate conduct conforming to a set of values and accepted standards.
- Honesty/Integrity – to be truthful and be seen as credible in the workplace.
- Interpersonal – ability to get along well with a variety of personalities and individuals.
- Organized - demonstrate being organized or following a systematic method of performing a task.
- Reliability - demonstrate being dependable and trustworthy.
Desired Education:
- GED
- High School Diploma
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Field of Study/Work Experience:
o Accounting
o Automotive
o Business
o Information Technology
o Engineering
- Other: Administrative Support
Desired Work Experience:
- up to 3 years
o 3-5 years
o 5+ years
Education/Experience:
Must always demonstrate the highest ethical standards and trustworthiness. Must possess a professional attitude and appearance at all times. Solid written and verbal communication skills are required. Must be resourceful and proactive when issues arise. Must be able to multi-task and have time-management skills with the ability to prioritize tasks. Must be organized, accurate, and attentive to detail. Must possess the ability to operate basic office equipment including copier, PC, laminator and fax machine. Must be able to work a flexible schedule. Proficiency in Microsoft Office preferred. Proven experience as a receptionist or similar experience preferred. Experience in a professional sports team preferred.
Computer Skills:
Prefers prior experience with Microsoft Office programs, including extensive experience with Outlook, Word, PowerPoint, and Excel.
Communication Skills:
Must maintain the highest degree of confidentiality. Demonstrates exceptional written and oral communication skills.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
Requires vision (distance, depth) and sense of touch. Occasionally lifts/carries up to 20 pounds and pushes/pulls up to 25 pounds. Frequently stands, walks, sits, manually manipulates, reaches outward, and speaks, Occasionally reaches above shoulder, climbs, crawls, squats or kneels, bends, and grasps.
Environment Demands:
Primarily works indoors in an office environment.
Verbal and Writing Ability:
Excellent oral and written communication skills.
Math Ability:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Requires an ability to anticipate and deliver upon the needs of the organization. Will provide and apply creative solutions to maintain workflow. Will solve practical problems and deal with a variety of dynamic situations. Must have strong organizational skills, including the ability to prioritize, handle multiple projects simultaneously, and meet deadlines.
Core Values
Hendrick Motorsports expects all employees to exemplify the following core values:
Integrity
We believe in doing what is right for fellow team members and our clients. We will uphold the core values of Hendrick in every action we take and every decision we make.
Winning
We are passionate about continuing the Hendrick tradition of winning. We are empowered to overcome obstacles, and we do what it takes to satisfy our clients, lift up our team, and build performance.
Teamwork
We believe that people are the most important part of Hendrick. We believe through trust and respect everyone achieves more. We will work together to use our diverse individual talents and skills.
Enthusiasm
We genuinely desire our clients to know that we value them and care about them. We will recommit ourselves every day to exceeding the expectations of our clients.
Accountability
At all levels, we will live up to our commitments and hold one another accountable. We take ownership of problems and challenges that confront us and ensure that they are resolved to the satisfaction of all parties.
Improvement
We will continuously take the initiative to find ways to do our work better, smarter, and faster. We will help each other improve. We will use Hendrick resources to seek opportunities for growth and development.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Job cannot be performed remotely.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit
https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf