IT Support Team Leader

For many fans of Formula One, the sport exists between lights and chequered flag on a Sunday afternoon. It begins and ends with the exploits of the drivers on the track. But this is merely the tip of the spear. The reality of modern F1 is that of a complex and intertwined operation, every part of which needs to perform near its limit if success is to be achieved. From the pit crew searching for the ultimate repeatable pit stop, to the inspiration of the designers, the application of engineers and the herculean efforts of an army of fabricators and machinists. Much of our success is thanks to the diversity of thought and spectrum of skill sets held within the team, our ability to recognise unique contributions from individual team members is just a part of why we love what we do.

Job Description

Within this role the main attributes will include the daily activities of the service desk team to make sure that incidents and service requests are resolved quickly and effectively. The successful candidate will head a team that deals with 1st and 2nd line incidents, focusing mainly on Windows and Apple Mac support.

This is a hands-on role that requires both technical expertise and leadership skills.

With this role comes the expectation that you would be someone who possess a deep knowledge of Windows and Mac OS support while simultaneously holding the capacity to maintain a high standard of IT performance across our organisation.

Main responsibilities of the role: 

  • Team Leadership: Lead by example and inspire team members through a “hands on” approach.

  • Incident Management: To provide technical advice and guidance to customers, stakeholders and team members, maximising system performance.

  • Apple Mac Support: Provide specialised support for Apple Mac devices, including troubleshooting, configuration, and software installations.

  • Client Support: Proven experience with Microsoft applications, client operating systems including (physical and virtual) Windows 10/11, Microsoft O365, Intune, ConfigMgr, Exchange and business systems.

  • Act as a mentor/coach to all members of the service desk team and help identify training, development, and support needs for relevant staff.  Ensure appropriate training is arranged and undertaken.

Essential attributes for success:

  • Proven experience with Microsoft and Mac OS applications and client operating systems

  • Hands on experience configuring and troubleshooting client operating systems and applications including (physical and virtual): Windows 10/11, Microsoft Office 365, Exchange, and business systems.

  • Hands on experience with Active Directory and Group Policies.

  • Extensive knowledge of Jamf products

  • Willingness to travel.

Now from us - what you can expect to receive in return:

Not only is this a fantastic role, but it is also a fantastic team to work with here at Red Bull Technology.

A good salary is just the start, there are many other benefits too such as our bonus scheme, private health care cover, life assurance scheme, workplace nursery, company contributed pension scheme, on site gym & fitness classes, free food, and a cycle to work scheme; but above all, the job satisfaction doesn’t get any better than the feeling of making a real contribution to the function of our grand prix cars.

Job Posting End DateWed, 6 Mar 2024

Red Bull Racing Formula One Team