IT Support Analyst

For many fans of Formula One, the sport exists between lights and chequered flag on a Sunday afternoon. It begins and ends with the exploits of the drivers on the track. But this is merely the tip of the spear. The reality of modern F1 is that of a complex and intertwined operation, every part of which needs to perform near its limit if success is to be achieved. From the pit crew searching for the ultimate repeatable pit stop, to the inspiration of the designers, the application of engineers and the herculean efforts of an army of fabricators and machinists. Much of our success is thanks to the diversity of thought and spectrum of skill sets held within the team, our ability to recognise unique contributions from individual team members is just a part of why we love what we do.

Job Description

The main requirement of this role will be to address technical queries, troubleshoot issues related to hardware, software, and peripherals.

A key aspect of this role will require a balance of technical expertise, collaborative skills, and forward-thinking.

With this role comes the expectation that you would be someone who has a good understanding of Windows and Mac operating systems while simultaneously holding the capacity to maintain a high standard of IT performance across our organisation.

Main responsibilities of the role: 

  • Primary focus is on 1st line support tickets and looking to get involved with 2nd line.

  • Develop user reference guides, training materials, and IT support documentation.

  • Recommend process and technology improvements to streamline operations and improve customer satisfaction.

  • End User Hardware and Software Deployments: Configure and deploy end user hardware and associated software to users. Activities include gathering requirements, specifying equipment, account creation / configuration and deploying new machines.

  • Provide expert advice and recommendations to improve IT processes and systems.

  • Analyse and identify the underlying causes of recurring problems.

Essential attributes for success:

  • Proven experience with Microsoft and Mac OS applications and client operating systems

  • Hands on experience configuring and troubleshooting client operating systems and applications including (physical and virtual): Windows 10/11, Microsoft Office 365, Exchange, and business systems.

  • Excellent customer management skills

  • Demonstrates attention to detail.

  • Willingness to travel.

Now from us - what you can expect to receive in return:

Not only is this a fantastic role, but it is also a fantastic team to work with here at Red Bull Technology.

A good salary is just the start, there are many other benefits too such as our bonus scheme, private health care cover, life assurance scheme, workplace nursery, company contributed pension scheme, on site gym & fitness classes, free food, and a cycle to work scheme; but above all, the job satisfaction doesn’t get any better than the feeling of making a real contribution to the function of our grand prix cars.

Job Posting End DateWed, 21 Feb 2024

Red Bull Racing Formula One Team