Guest Experience Coordinator

For many fans of Formula One, the sport exists between lights and chequered flag on a Sunday afternoon. It begins and ends with the exploits of the drivers on the track. But this is merely the tip of the spear. The reality of modern F1 is that of a complex and intertwined operation, every part of which needs to perform near its limit if success is to be achieved. From the pit crew searching for the ultimate repeatable pit stop, to the inspiration of the designers, the application of engineers and the herculean efforts of an army of fabricators and machinists. Much of our success is thanks to the diversity of thought and spectrum of skill sets held within the team, our ability to recognise unique contributions from individual team members is just a part of why we love what we do.

Job Description

The aim of this position is to guarantee that every visitor to the Red Bull Technology Group, whether they are part of the organization or not, receives an exceptional and high-quality experience during all meetings, tours, and events held at The Technology Campus.

The role, based across our front of house receptions, encompasses supporting a range of activities related to hospitality, partnerships, and income generation. This includes overseeing guest welcome, registration, vehicle parking, upkeep and cleaning services, security measures, room inspections, and exploring opportunities for merchandise sales, among others.

Main Accountabilities:

  • Strive to implement and maintain the Red Bull Core Values within the Technology Campus, its operations, culture, and presentation across all its physical sites. First impressions count.
  • It is imperative that you provide a consistent guest welcome which reflect our core values and Red Bull brand.
  • Support the Guest Experience Team Leader with ad hoc event and administration tasks as required.
  • Providing support to our Factory Hospitality & Events Team by greeting and welcoming guests to the highest standard of customer service.
  • Responsible for updating and maintaining site wide information on company intranet. Maintain the reception manual to always be kept up to date.
  • Responsible for daily sales in the merchandise shop, accurate daily accounts, stock management and housekeeping.

Who we’re looking for:

  • Proven experience as a receptionist, front of house representative or similar in a professional organisation.
  • Strong IT skills including Microsoft Office Suite with the ability to learn new programmes with ease.
  • Having previous knowledge of computer-based switchboard and visitor management systems is a prerequisite for this role.
  • Experience in a retail environment would be beneficial as the Guest Experience Team manage the onsite merchandise shop.
  • You must have a flexible approach and be able to work well under pressure in a busy environment.

Now from us - what you can expect to receive in return:

Not only is this a fantastic role, but it is also a fantastic team to work with here at Red Bull Technology, a good salary is just the start, there are many other benefits too such as our bonus scheme, private health care cover, life assurance scheme, workplace nursery, company contributed pension scheme, on site gym & fitness classes, daily food, and a cycle to work scheme.

Job Posting End DateFri, 31 May 2024

Red Bull Racing Formula One Team