KEY RESPONSIBILITIES:
You will provide leadership and direction to the sales team to maximise growth and profit, whilst taking overall operational responsibility for selling on both Pro-active and Reactive for Corporate/Private/Open Events and to ensure the efficient and productive sale of Daytona products.
JOB DESCRIPTION
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To take overall responsibility for ensuring that the sales targets are achieved.
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To manage the sales team and to regulate sales procedures and ensure that the objectives are being met.
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To ensure the smooth and effective day-to-day running of the sales function.
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Develop new sales procedures to increase and improve group performance to maximise overall profitability.
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To manage and grow current turnover of £5m across multiple venues.
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To plan, map, and manage the phone system.
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To create a log of all phone / clubspeed issues and report progress to CEO on a weekly basis.
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To effectively manage events scheduling for Group.
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To take overall responsibility for the design and delivery all staff training to include induction, sales, systems, and compliance training.
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To ensure regular reviews/appraisals are carried out for the sales team.
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To ensure adequate staffing levels are maintained and FOH teams are utilized for the purpose of cover.
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To ensure all sales teams holidays are approved by the CEO and HRD.
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To plan, promote and expand the group through effective marketing, as and when required, to meet any future objectives.
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To introduce and maintain regular communication channels between all departments and venues.
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To manage the sales team administration including all salaries, bonus, and overtime payments.
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To regularly develop & implement new & effective sales techniques and deliver training to the Sales and Group Front of House teams.
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To be responsible for all matters relating to T&C’s, ensuring that the team is well rehearsed and compliant.
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To be responsible for maintaining headcount targets through effective recruitment and retention of staff.
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To become fully conversant with policies as per the Employee Handbook; to include recruitment, disciplinary, grievances and dismissals.
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To ensure all systems and technology are fully functional through effective communication with IT personnel.
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To produce regular management reports to the Board.
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To ensure adequate staffing levels are in place during the week and on Saturdays.
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To assist the sales team in ensuring sales calls are answered within 3 rings.
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To be responsible for selling both on a proactive and reactive basis both face to face and telephone for the following product groups:
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Kart racing and related activities for the venue
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Conferencing and Room Hire
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Catering
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Trophies
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Merchandising
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Juniors
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Product packaging and additional revenue opportunities
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Formula 1 Pit Stop Challenge
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To be responsible to the CEO for achievement of monthly and annual targets and recommending corrective or supplementary actions to enhance performance.
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To take accountability for inputting and updating the customer database with prospects and ensuring phone listings are completed accurately and efficiently to facilitate mail shots.
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To contribute towards creation, review, and proposal of modifications to the makeup/format of the individual product category
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To train and inform all sales team members (new and existing) in new product and processes as and when introduced or required.
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To ensure and maintain high levels of customer/visitor service, satisfaction & expectation through effective communication.
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To ensure effective internal communication to promote good interdepartmental relationship.
PERSON PROFILE
• Personality: A dynamic and self-driven and results orientated person with a positive outlook and clear focus on high standards. A reliable, tolerant, and determined individual. Well presented, friendly, approachable, and professional. Able to communicate well with others and be a team player.
• IT Skills: Must be adept with the use of MS Office 2000 or later. Good working knowledge of Word/Excel and be able to quickly gain an understanding of bespoke programmes.
PERSONAL ATTRIBUTES
Essential Qualifications, Skills & Experience:
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To have significant sales management experience preferably in the corporate leisure/hospitality /entertainment Industry
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A practical, goal-oriented individual to lead and inspire a busy team,
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Maintain an up-to-date understanding of products and services and translate this into targets and plans.
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Develop close working relationships with customers.
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Set and monitor performance objectives.
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Coach and develop your team to deliver the sale & service according to customer needs using our bespoke technology.
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Be creative, enthusiastic with the ability to think ‘out of the box’
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Proven prospecting and closing skills
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A confident & professional communicator at all levels, both verbal & written
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Effective staff management
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Well organised, able to prioritise & manage multiple priorities
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Strong financial services background
Essential Qualifications, Skills & Experience
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Must be proficient in Word, Outlook
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Must be able to work on own and be a team player