The ideal candidate will be able to process orders placed on our web properties. Able to enter domestic and international sales orders, expedite orders, offer telephone and e-mail support regarding tracking, shipping, and order changes.Must be able to execute job responsibilities accurately and quickly and have advanced problem solving and organizational skills. Excellent written and verbal communication are a must. Excellent computer skills and experience using QuickBooks required.
Primary Job Duties
- – Review all incoming orders for completeness and accuracy
- – Be able to effectively apply fraud discovery techniques
- – Retrieve and process orders from our E-Commerce platforms
- – Create shipping labels and documents, e.g., customs forms, invoices, drop ships, etc.
- – Cross check shipping labels and documents for accuracy
- – Always provide quality responses regarding product availability, status, and
- delivery of customer orders.
- – Monitor web store product listings and maintain inventory levels
- – Work with shipping department and production to continuously evaluate the order
- processing routine and maximize productivity
- – Process customer RMA’s
- – Ability to prioritize, multi-task and follow direction in a fast-paced environment
Requirements
- – 2 Years of order processing experience preferred
- – Desktop computer proficiency is required. Qualified candidates will also have
- experience with Microsoft Windows and Office environments
- – High proficiency with Quick Books
- – Strong dedication to problem solving and process improvements
- – A positive attitude is required, as well as the ability to act as a cooperative team member with cross-functional teams.
- – Ability to communicate clearly and professionally, both verbally and in writing.