A LITTLE INFORMATION ABOUT US!
Racing Connected is the first and only bespoke supply chain software for Motorsport. Creating an all in one, cloud based platform. We work across supplier/customer management, inventory control, purchasing, sales, forecasting among many other areas.
Built for Manufacturers, Teams, Organisers and Drivers we provide tools that help our customers manage their processes in a fast and efficient way and provide real-time visibility and reporting on what is happening in their business. At Racing Connected, we recognise that our employees are our most important asset and we value creating a great working environment to ensure our team enjoy working together and solving problems for our customers. Whether we are in the middle of a fast and intense development sprint, on a Teams call discussing our project statuses or enjoying a game of ping-pong or pool in the office, it is important to us that our employees are happy and delivering the best possible result for our customers.
We’re always keen to welcome talented individuals to join our team. So if you’re driven, with a passion for developing simple software solutions, creating great user experiences, designing scalable solutions for real business challenges and ensuring customer happiness then we’re looking for you!
IS THIS SOMETHING THAT INTERESTS YOU?
The Customer Success Manager will possess strong account management skills, will keep the customer and business goals at the forefront of all decision making and drive outcomes to ensure long-term customer success. Key measurables are retention, feature adoption, annual revenue and customer satisfaction. This position plays a critical role in developing and maintaining high customer satisfaction. You must be comfortable collaborating cross-functionally with the Racing Connected Implementation, Sales, Support, Product and Marketing teams as needed.
Openness to travel in this role, is key to successfully helping our clients solve their toughest problems and implement solutions to improve their operations.
RESPONSIBILITIES:
- Support current accounts within Racing Connected and develop the Racing Connected presence within that client.
- Manage a portfolio of our most valued clients: become their trusted advisor, understand their business goals and proactively drive outcomes to ensure long-term customer success.
- Analyse accounts’ business needs to provide focused guidance and follow-up.
- Provide clear value to your clients by keeping them educated, engaged and adopting our evolving products and services, resulting in continued revenue generation and overall satisfaction.
- Schedule, deliver and follow-up on custom business reviews for assigned accounts, remotely or onsite.
- Partner with growth teams (implementation or Business Development) to drive opportunities for expansion within existing customer accounts.
- Represent Racing Connected at customer-facing events.
- Development of the company’s business development and sales strategy with key accounts, while identifying potential customers and product fit within the industry.
- Leading Proposals / Statements of Work for core functionality.
- Assist the Business Development team with product demonstrations to new customers.
- Consults with customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance.
- Collaboration with the Software Development Team and Head of Business to determine what will be included in the development plan for new business.
- Own the communication and execution of solution hand-over to client services, service delivery, technology, and other team members at designated milestones.
- Test new system developments, review, and recommend changes to development team.
- Development of strategies and structures from previous experience to help streamline Racing Connected processes and operations as the business grows.
Qualifications:
- Bachelor’s degree in related field and 4 years relevant experience; or equivalent combination of education and experience.
- 4+ years’ experience in a role within the Supply chain of the Racing industry interacting with Software systems for Parts Management across; Production, Quality, Supplier Management, Customers and Procurement.
- Prior experience within the Motorsport industry. Covering aspects such as Customer Sales, Inventory forecasting, Bill of Materials management, production planning and procurement.
Experience Required:
To perform this job successfully, the Customer Success Manager should have experience with:
- Knowledge of software solutions utilised across the Racing Industry, such as large ERP/MRP platforms used to manage production and finance.
- Microsoft: 365 Suite (Advanced Excel, PowerPoint, etc.)
- Agile cloud-based software development experience
- Knowledge of the processes involved with manufacturing from purchasing raw material through to building finished parts and supplying/selling to customers.
- Analytical skills covering Bill of Materials management and ongoing change management processes.
- Core understanding of the customer racing landscape from large manufacturers to customer team racing along with understanding of global motorsport spectrum.
BENEFITS:
- Competitive Base Salary
- Clear Career Progression
- Flexible working hours and hybrid working environment
- Generous Holiday Package - 25 Days + 10 Public Holidays
- Secure Company Hardware
- Private Healthcare & Employee Wellness Classes
Foods Connected is an Equal Opportunities Employer. We do not discriminate on grounds of religious or similar philosophical belief or political opinion. To demonstrate our commitment to equality of opportunity in employment we need to monitor the community background of our applicants and employees, as required by the Fair Employment and Treatment (NI) Order 1998.