Description
Location: Silverstone, UK
Reporting to: IT Service Desk Manager
Department: Andretti Cadillac at Andretti Global
Background:
Led by racing legend Michael Andretti, the team fields multiple entries in INDYCAR, INDY NXT, IMSA and Formula E. The global racing enterprise boasts over 250 race wins, four INDYCAR Series championships, five INDY NXT titles, one Indy Pro 2000 and one USF2000 championship, and has captured victory five times at the famed Indianapolis 500-Mile Race. The team is now looking to expand into the pinnacle of motorsport through our Andretti Cadillac Team.
Job description:
We have an opportunity for a Senior IT Support Technician to join the Andretti Cadillac Team at the new Silverstone Facility. In this role you will provide expert-level technical support for escalated IT issues from junior support personnel, ensuring timely and effective resolution. At Andretti Racing, we aspire to be the absolute best in every aspect of our team. Team members are encouraged to challenge established thinking and share their ideas to create an environment where everyone can contribute to our shared success.
Principal Accountabilities:
- Provide expert-level technical support for escalated IT issues from junior support personnel, ensuring timely and effective problem resolution.
- Diagnose and troubleshoot complex hardware, software, and network-related issues, both remotely and on-site when necessary.
- Conduct thorough root cause analysis for recurring issues and develop strategies to prevent future occurrences.
- Create, update, and prioritize IT support tickets using the ticketing system. Maintain accurate and detailed records of all interactions and solutions provided.
- Collaborate with cross-functional teams to design, implement, and maintain IT solutions that enhance system performance, security, and reliability.
- Participate in the planning, implementation, and maintenance of IT projects, including hardware and software deployments and upgrades.
- Maintain up-to-date documentation of IT assets, configurations and software licenses,
- Mentor and assist junior IT support technicians, sharing knowledge and best practices to enhance the overall technical expertise of the team.
- Stay up-to-date with industry trends, emerging technologies, and best practices to continuously improve the organization's IT operations.
- Collaborate with external vendors and service providers to ensure effective resolution of technical issues and to optimize service delivery.
- Create and maintain accurate documentation of IT processes, procedures, configurations, and troubleshooting guides.
- Participate in an on-call rotation to provide after-hours support for critical times of the year or for serious incidents.
- Ensure that the Health and Safety Policies, Standard Operating Procedures and guidelines are managed correctly and adhered to at all times.
Requirements
- Degree in Information Technology or relevant subject, or significant relevant work experience.
- At least one IT certification such as CompTIA A+, Network+, Security+, CCNA, Microsoft Certified Solutions Expert (MCSE).
- Minimum of 4 years general IT support experience with at least 2 years in a 3rd line or senior IT support role, preferably within a motorsport, aerospace or engineering company.
- Experience of supporting engineering applications such as CAD will be an advantage.
- Proficiency in diagnosing and troubleshooting hardware, software, and network-related problems across multiple platforms.
- In-depth knowledge of desktop and server operating systems (Windows, Linux, macOS) and familiarity with server administration (physical and virtual).
- In-depth knowledge of managing user services via Active Directory, WDS, MDT, InTune, SharePoint, Exchange etc.
- Strong understanding of networking concepts, protocols, and security principles.
- Ability to effectively communicate complex technical information to both technical and non-technical stakeholders.
- Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving potential issues.
- Exceptional time management and organizational skills, with the ability to prioritize tasks in a fast-paced environment.
- Ability to prioritize in a time pressured environment and manage personal deadlines
- Demonstrate a “can-do” flexible attitude to resolving tasks assigned.
- Clear and concise communication, verbally and with the use of email
- Strong levels of IT skills including MS Office, Word, Excel and PowerPoint
- Positively contribute to an open and inclusive culture
Please be aware that we will be reviewing applicants on a rolling basis and this job posting will close once a suitable candidate is identified. We encourage all interested individuals to submit their application as soon as possible. As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy or maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.