We're seeking a dynamic Volunteers Manager to join our team. You'll be responsible for leading our group of dedicated volunteers, marshals, and motorsport clubs, ensuring the smooth delivery of our diverse range of motorsport and leisure events.
To excel in this role, you'll need a keen eye for detail, exceptional organisational skills, and a knack for inspiring and motivating others. Empathy, interpersonal skills, and the ability to think creatively under pressure are also essential.
If you're ready to take your career to the next level and make a real difference in the world of motorsport and leisure events, we encourage you to apply.
Please note: This is a busy and varied role working 5 days over 7 and will include weekend work.
If you’re a people person, we’re the team for you! The HR department plays a key role in supporting Silverstone’s wider strategy of sustainability and diversification as we recruit across the business to support this exciting shift.
Silverstone’s success comes down to the talent and commitment of its staff and the HR team are essential in managing the integrity of the recruitment and hiring process, the development and implementation of HR initiatives and systems, as well as policies and procedures that impact the well being of the staff and company. We are approachable points of contact and know how to get the best from people, and during the event season we play a special role in being responsible for operational welfare support to the wider teams.
We couldn’t go racing without the support of over 1,500 dedicated Marshal and Race Maker volunteers. Our volunteers teams play an intrinsic and crucial role in delivering a jam-packed calendar of over 40+ world class events!
The postholder will lead on the Volunteering policy and strategy, committed to ensuring these principles are in line with Silverstone’s overall long-term objectives and best practice.
Work with all key stakeholders both internally and externally to ensure all events are supported with a volunteer resourcing plan suited to the event calendar and business requirements.
Lead on the engagement and communication strategy for all Volunteers and the daily operation of Silverstone’s volunteer Marshals and Race Makers.
- Be the main point of contact for Silverstone Marshals Team
- Act as the point of contact for Motorsport UK in relation to Silverstone Marshals Team
- Take ownership of the day-to-day marshals team responsibilities which includes but is not limited to; annual membership renewal, uniform, Safetywear and overall orders, event allocations, information dissemination, updating the central database and organising resources for events
- Oversee the monitoring of marshal numbers for all events, ensuring we are providing the appropriate marshal cover levels to meet Track Licenses
- Allocate volunteers efficiently in advance of all race meetings and ensure supporting information and reports are generated and available; briefing documents, sign on information, timetables, location/allocation sheets, sign on sheets and radio sheets
- Manage communication between SCL and its volunteers via all channels of communication
- Consistent monitoring of marshal numbers for all events, ensuring we are providing the appropriate marshal cover levels to meet Track Licenses
- Booking of recovery units for all events ensuring appropriate cover for all event types/circuit configurations to meet Track Licenses
- Create and update the Chief Incident Officer and Race Control Loggers event rota
- Support the HOD to develop and implement relevant projects, which will include action planning, delivering, monitoring outcomes, suggesting enhancements and producing work around any major initiatives. This may include but it not limited to helping initiate new projects, promoting the organisation’s mission, vision, values and beliefs and supporting relevant policy creation.
- Support the Event Managers in organising all aspects of the volunteers for events from budget management, race organisation, emergency and contingency planning to post event evaluation
- Lead on the development, implementation and evaluation of SCL’s volunteers programmes, maintaining excellent knowledge of good practice in volunteer management
- Leading the development, delivery and evaluation of the Volunteering Strategy
- Proactively identify and promote future volunteering opportunities and developing volunteer engagement initiatives to attract and retain a wide range of volunteers.
- Working collaboratively with the Volunteers Department to establish effective and consistent volunteer communication and engagement
- Coaching and development of the Volunteers Department
- Developing volunteering policies and procedures, ensuring they are up-to-date, reflect best practice in volunteering and communicated as appropriate. This includes but is not limited to, GDPR, Health and Safety, Safeguarding and Risk Assessments and Volunteer Agreements
- Providing volunteering evaluation information, assessment and analysis in areas such as volunteer numbers, volunteer hours, impact, activities, skill development and training undertaken, as may be required for reporting.
- Effective management of volunteer issues, including complaints and grievances
- Work closely with other departments to deliver business objectives
- Work to reduce operational costs and maximise resources whilst maintaining standards of products and services
- Oversee the day to day tasks of Volunteers Department with the support of the Volunteers Team
- Produce for approval the Volunteers Teams budgets and quarterly re-forecasts in line with company deadlines to ensure all reports are updated accurately and on time
- Operational set up of volunteers event requirements for example welfare areas
- Management of volunteer welfare facilities ensuring appropriate facilities are in place and maintained
- Management of all volunteer activities including public events, social events, recruitment and training days
- Help to create an environment and proactive culture within the department which supports the year on year delivery of events
- Professional presentation reflecting the Silverstone values and culture at all times
- Leads by example, exemplifying appropriate behaviours and values, encouraging other to do the same and promoting a positive culture, acting promptly and appropriately when standards aren’t met.
- Ensures individual contributions are maximised by an appropriate mix of coaching, development, guidance support and performance management
- Recognises scope of own authority for decision making and empowers team members to make appropriate decisions.
- Open and inviting of the views of others and confident in constructively challenging views and proposals
- Performance will be monitored against the following:
- Objectives set through the Personal Development Review (PDR) process
- Responsible to the People Development Manager
- Direct relationship with the Public Events team
- Direct relationship with the Club Meetings Event Manager
- Direct relationship with Medical Services & Circuit Safety Manager
- Senior Management Team
- External third-party suppliers (contractors, suppliers, motorsport clubs, clients/organisers, and customers)
- Race Meeting Organisers & Clients
- Race Makers
- Chief Incident Officers and Chief Marshals
- Visitors and Clients
- Motorsport UK
KNOWLEDGE, SKILLS AND QUALIFICATIONS
- At least 3 years’ experience in sporting or public events, ideally venue based
- Experience within the motorsports industry is essential
- Volunteer Management Qualification or significant experience of volunteer management
- Experience successfully line managing staff and volunteers
- Experience of marshalling and/or race organisation
- Operationally minded with a hands-on approach
- Outstanding communication and customer service skills
- Highly organised and able to prioritise and work to tight deadlines
- Advanced MS skills with strong attention to detail
- Flexible approach to work which includes weekends and evenings
- Full clean driving license
- Ability to work to deadlines and under pressure in a small team environment, with multiple projects at any given time
We don’t just look after our team and our fans. We want to look after our world too. We're committed in our responsibility to reach our zero-carbon goal. So, we've adopted greener methods within our workplace, donated more than 20 tonnes of surplus food, and installed over 2,700 solar panels which generates 13% of our venue’s power - with all other energy from 100% renewable sources. Our dedication has earned us Three Star FIA Environmental Accreditation, but this is just the start.