IT Operations Engineer

Job description

Arrow McLaren is the McLaren Racing IndyCar team located on the West side of Indianapolis. By joining our team, you’ll be part of an exhilarating racing program that aims to set the standard for high performance in sport. Our values define what matters most to us:

Innovative – Respectful – Inclusive – Energetic – Brave

Every day, we want members of this team to come to work with a simple goal in mind: Build better race cars and develop better ways to go racing.

Focus on the process, enjoy the process of continual improvement and the results will take care of themselves.

Purpose of the Role:

The role will ensure end user support operates efficiently and reliably. They are responsible for supporting the IT environment, resolution of technical issues and fulfilling user requests. It’s a fast-paced environment, that’s not your standard 9-5, so flexibility in working hours will be required. Culturally it’s a fun, supportive, ambitious and delivery focused team that provides members with flexibility, autonomy, and exciting opportunity throughout the multiple racing series we support.

Role Dimensions:

The role will take primary ownership and responsibility for the delivery and maintenance of our IndyCar team. Where applicable, it will support Arrow McLaren events in person, through setup to pack down at track. The role will also take responsibility for the successful implementation of key technical enhancements to continually improve the IT Service. You’ll act as an IT Representative to the key business stakeholders to help deliver the Business Technology Roadmap.

Job requirements

Principal Accountabilities:

  • Taking ownership and responsibility for the delivery and maintenance of infrastructure to Arrow McLaren
  • Where applicable support IndyCar events in person, through setup to pack down.
  • Using strong technical skills that span across a breadth of technology areas to find solutions to both typical and unconventional problems.
  • Analyzing root causes to ensure permanent resolutions to complex issues.
  • Be a point of contact for technical escalations from the IT support team.
  • Liaise with Central IT services to help support the rest of the IT Team with cross-functional issues.
  • Plan ahead. Manage your workload in advance and resolve problems before they happen.
  • Building and maintaining relationships with key Business stakeholders and suppliers

Knowledge, Skills and Experience:

Extensive previous experience in complex organizations and IT Support with an in-depth knowledge of the following areas:  

  • Experience tackling complex technical faults working with cross functional teams.
  • Profound working knowledge of the entire Microsoft Office 365 suite.
  • Experience with enterprise level infrastructure such as Azure AD, Windows Server, VM-Ware, Hyper-V, SSO, SCCM, Group Policy, Security
  • Strong networking understanding, VLANs, VPN, DHCP, DNS, LAN, WAN, Cisco Merak

Arrow McLaren is committed to equal employment opportunity. All applicants will receive consideration for employment without regard to age, disability, ethnicity, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws

Arrow McLaren SP