Technical Support Engineer

At the Mercedes-AMG Petronas Formula One Team, a group of passionate and determined people work to design, develop, manufacture and race the cars driven by seven-time World Champion Lewis Hamilton and rising star George Russell.


The Team has set a new benchmark for Formula One success during the sport’s current Hybrid era, winning consecutive Drivers’ and Constructors’ World Championships in 2014, 2015, 2016, 2017, 2018, 2019 and 2020, and the Constructors’ Championship in 2021.


The Role:


The role sits within our Technical Support Team and its purpose is to ensure the IT services at our Brackley site are well supported and maintained. In it you will;

  • Build relationships with key stakeholders in the business and maintain a strong customer focus.

  • Be the first point of contact for IT Incidents and Service Requests.

  • Work in a fast-paced environment ensuring SLAs and targets are met.

  • Contribute to the future of the department by adding to our Service Improvement Plans.

  • Proactively check our Meeting Room Audio Visual equipment to ensure high availability.

  • Be included on a rota to provide out of hours support.

  • Proactively engage with wider team, utilising monitoring platforms to improve customer experience.

  • Work with our vendors to maintain stock availability and software licence compliance.  

  • Share your experience, including documenting knowledge in the Knowledge Base.

  • Be prepared to learn. We will provide access to training resources to support your development.

Candidate Profile:

  • User account administration in Azure Active Directory

  • Administration of Office365

  • Strong understanding of the Windows10 desktop environment

  • Linux OS Administration

  • Active Directory, DHCP and DNS

  • Networking including WAN, LAN and VPN

  • Virtualisation platforms, preferably VMware

  • Administering iOS devices via an MDM solution

  • Excellent written and verbal communication skills

  • Enthusiastic about technology and be motivated and service driven

  • Previous experience in a technical support role

  • Microsoft MCSA Certification or similar

  • CompTIA Network+ Certification

  • ITIL Foundation (v3 or ITIL4)

What do we offer:


At the heart of our performance are our people. Every member of our team has a voice and plays their part in contributing to our successes on and off the racetrack.


We take pride in creating an innovative, collaborative and high-performance culture where all of our team members are respected, empowered and valued.


Through our Accelerate 25 programme, we are continuously working to make our team even more diverse and inclusive. We welcome applications from all and are committed to attracting, recruiting and retaining the most talented individuals.


Our riverside campus is powered by 100% renewably sourced energy and features an on-site gym and exercise studio, subsidised restaurant and on-site parking with EV chargers available.


We offer a competitive and attractive package of benefits including a generous bonus scheme, Mercedes car lease scheme, private medical cover, life assurance and 25 days holiday. We pride ourselves on our family-friendly environment, employee well-being programme and offer flexible working opportunities. 

Unternehmen / Organisation: 
Mercedes-AMG Petronas F1 Team