IT Support Engineer

For many fans of Formula One, the sport exists between lights and chequered flag on a Sunday afternoon. It begins and ends with the exploits of the drivers on the track. But this is merely the tip of the spear. The reality of modern F1 is that of a complex and intertwined operation, every part of which needs to perform near its limit if success is to be achieved. From the pit crew searching for the ultimate repeatable pit stop, to the inspiration of the designers, the application of engineers and the herculean efforts of an army of fabricators and machinists. Much of our success is thanks to the diversity of thought and spectrum of skill sets held within the team, our ability to recognise unique contributions from individual team members is just a part of why we love what we do.

Job Description

Our organization’s IT systems relies on this specific role for their smooth functioning. The ideal candidate will offer technical support to end-users, fix problems with devices, applications, phones, network, and other accessories, and make sure that 1st and 2nd line tickets are resolved quickly.

Within this role you would provide high quality face-to-face or remote support to all staff members, recording support issues and service requests in the incident ticketing system. A key aspect of this role will require a balance of technical expertise, collaborative skills, and forward-thinking.

Main responsibilities of the role: 

  • Incident Resolution: Diagnose and resolve technical issues related to hardware, software, and network connectivity.

  • Microsoft and Mac OS Support: Troubleshoot software installations, configuration, and compatibility issues.

  • Apple Mac Support: Provide specialised support for Apple Mac devices, including troubleshooting, configuration, and software installations.

  • Networking: Familiarity with TCP/IP, DNS, DHCP, and LAN/WAN concepts.

  • Microsoft 365 (M365) Services: Troubleshoot M365 account issues, permissions, and access.

  • Documentation and Training: Create user-friendly guides and documentation for common issues.

  • User Communication: Manage user expectations and provide timely updates on issue resolution.

Essential attributes for success:

  • Proven experience with Microsoft and Mac OS applications and client operating systems.

  • Hands on experience configuring and troubleshooting client operating systems and applications including (physical and virtual): Windows 10/11, Microsoft Office 365, Exchange, and business systems.

  • Hands on experience with Active Directory and Group Policies.

  • Extensive knowledge of Jamf products

  • Willingness to travel.

Now from us - what you can expect to receive in return:

Not only is this a fantastic role, but it is also a fantastic team to work with here at Red Bull Technology.

A good salary is just the start, there are many other benefits too such as our bonus scheme, private health care cover, life assurance scheme, workplace nursery, company contributed pension scheme, on site gym & fitness classes, free food, and a cycle to work scheme; but above all, the job satisfaction doesn’t get any better than the feeling of making a real contribution to the function of our grand prix cars.

Job Posting End DateWed, 6 Mar 2024

Unternehmen / Organisation: 
Red Bull Racing Formula One Team