Global Client Success Manager - Europe

Responsibilities

Be the main point of contact for clients, ensuring their inquiries are responded to and their issues or concerns are addressed
Collaborate with internal teams to ensure client satisfaction is met and success is achieved
Plan and oversee multiplatform digital marketing campaigns. This includes both organic and paid campaigns
Be the point of contact for related vendors and agencies, as needed
Help the sales team to develop and create a proposal/media plan for the customer
Provide data including performance KPIs, gathering and setting out costs from every part of the business involved, and pre-allocating resource availability from ad ops, technical and creative functions
Coordinate on the scope and direction of content creation
To present content production options for the sales team to take to the client, with successful delivery and margins in mind, and with costs, timeline and plan already in place for the execution phase once the deal is won
Following up throughout the delivery phase to ensure timings and KPIs are being met.
Liaising between clients and internal teams throughout to ensure communication is straightforward and goal-oriented, and that relationships with clients and between teams are nurtured for ongoing revenue and success
Following up with detailed campaign reports and communicating results internally and to clients
Building long-term relationships with clients by demonstrating success, for repeat business and continued wins
Using gathered data to optimize and improve with each campaign for technical and interpersonal long-term success
Ensuring that invoicing and internal/external revenue allocation is timely and meets the needs of all stakeholders

Skills and educational requirements

A communications or marketing degree is preferred
At least 3 years of experience in Project Management/Client Success Account Manager in Digital environments
Strong knowledge of Google Analytics, Google Ads, Facebook Business Manager, AD Banner campaigns management
Exceptional project management skills
Strong organizational skills, time management and attention to detail
Team player with strong collaboration and communication skills
English - proficiency level