About this position
We are currently working with a technical automation & drives distributor, who provide leading edge automation products, including machine controls, visualisation, electrical drives, linear motion, measurement & sensing, motors & gearboxes, mechanical transmission, and light & sound. Their customers are from a wide range of industry sectors, including packaging, material handling, labelling, medical/rehab, food & beverage and marine.
Job Responsibilities
- Develop in-depth technical expertise of motion control and automation products and software platforms.
- Keep up to date with relevant industrial technological developments.
- Develop application knowledge for key industry sectors and main applications.
- Gain knowledge of competitor products strengths and weaknesses.
- Attend supplier training sessions, seminars and new product launches.
- Develop knowledge of Robotics solutions (when launched).
- Customer Technical Support.
- Offer technical support to customers, via email, phone, virtually and in person.
- Obtain clear information from customers, through relevant questioning and requests for information.
- Replicate customer faults in order to reach solutions to customer issues.
- Develop test rigs and test equipment to aid fault finding.
- Liaise with colleagues and supply partners when further support is required.
- Assist with customer training, on site or customer premises. Assist with organising and delivering customer technical seminars.
- System Integration Partner Network.
- Support and develop system integration partner network.
- Manage referral of end user projects to system integrator partners and follow-up / support activities
- Develop and coordinate activities in order to improve knowledge of system integrator partners on all key automation products and software platforms.
- Develop Robotics integration partner network. Product Returns.
- Perform initial testing of returned products in order to ascertain issues.
- Return product to supplier for repair, if necessary. Liaise with customer and supplier for relevant actions.
Experience Required
- Strong communication skills, within a technical environment, to customers, suppliers and colleagues.
- Ability to investigate challenges and problems faced, with a desired outcome of reaching a solution in a timely manner, to maximise customer experience.
- Innovation.
- Possess the mindset of developing new ways to improve effectiveness of the role. Introduce new ideas and solutions.
- Develop and maintain activity list. Drive the completion of key actions.
- Technical Competence.
- Ability to acquire and develop product knowledge.
Unternehmen / Organisation:
Hernshead Recruitment