Manager Sales Operations

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit – and enjoy exclusive content across Fisker’s social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.

Role Overview

Fisker Inc. is looking for a passionate Manager, Sales Operations Europe, to join our growing team based in Munich, Germany. You will be responsible to ensure that Fisker customers will encounter a seamless In-country Logistics, Home Delivery & Trade-in experience across Europe. This role will work closely with team counterparts and external parties in the respective European markets to complete vehicle deliveries to customers.


  • Implement strategy and lead a team of European In-country Vehicle Logistics Specialists

  • Lead and coordinate with Vehicle Logistics & Administration teams to ensure an optimized and cost-effective routing of home deliveries to customers across Europe

  • Safeguard a seamless customer experience for Home Deliveries across Europe

  • Work collaboratively with colleagues in the markets and serve as an authority to find and communicate solutions internally in a timely manner

  • Interact with third party vendors to prioritize and resolve Home Delivery challenges

  • Partner with Vehicle Administration team and Vendor to guarantee customer Trade-In inspections are scheduled, managed, and completed in a professional manner

  • Develop standard operating procedures (SOP) that informs Fisker and the Vendor of processes to follow in specific circumstances (i.e. cancellations, re-scheduling)

  • Administer daily operations & processes in the most efficient and cost-effective way

  • Work closely with IT to define business requirements for Fisker systems, focusing on process automation & develop analytical tools to monitor and track Home Deliveries and Trade-in operations

Basic Qualifications / Knowledge / Experience

  • Bachelor’s degree required

  • 5 to 8 years’ experience of successful Vehicle Logistics or Operations management at an OEM, fleet management, car dealership, car insurance, or rental company

  • In-depth knowledge and experience of Vehicle Logistics incl. Home Delivery

  • Experience with vehicle Trade-in or vehicle purchasing as a subject matter expert with proficiency creating reports, optimizing, and creating processes

  • Passion for the customer experience, and an understanding of how operational efficiencies impact said experience

  • Ability to partner cross-functionally to deliver major initiatives, all while relentlessly prioritizing based on need

  • Strong communication skills, both written and verbal

  • Well organized, strong attention to detail, advanced analytical and problem-solving skills as well as a proactive mindset

Preferred Skills / Experience / Competences

  • Drive for Results: Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks, and uncertainty.

  • Business Acumen: Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.

  • Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way

  • Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.

  • Analytical Thinking: Gather relevant information, identify key issues, compare data from different sources; draw appropriate conclusions to arrive at appropriate solutions.

  • Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.

  • Displays Global Perspective: Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.

Unternehmen / Organisation: 
Fisker Inc