General Manager of Operations

Job Responsibilities:

Employees must be able to perform essential functions of the position with or without reasonable accommodations.

Develop a deep understanding of the sales model (which includes various seller roles) and the KPI components, sales metrics, quota setting/goal methodology, sales tools and data structures within.

Create detailed, data-driven, written proposals to align cross-functional leadership teams around new or revised approaches to managing sales processes, practices, and tools.

Optimize workforce management through process improvement and efficient hours allocation to reduce direct labor cost per car sold.

Own 3rd party relationship with vendors supporting the sales org; their contracts, performance, and cost to budget.

In partnership with sales, develop and refine SOPs for the various sales roles within the organization.

In partnership with HR and the Training team, support customized training on our sales processes, tools and methodologies to enable the sales teams to understand and sell our products.

Support Sales Operations to drive improvements to sales efficiencies, supporting the buying and selling processes at all stages from lead generation through closed won/lost.

Support sales leadership in executing effective management strategies through building desired sales metric reports and dashboards that provide insights into sales and business performance.

This is not a remote position - this position will be based on-site at our headquarters in Miami, FL.