Manager, Collision Repair Network, Europe

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit – and enjoy exclusive content across Fisker’s social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.

As a Manager, Collision Repair Network Europe your primary responsibility is to lead the development of the European Fisker Collision Service Network prior to start of production. You will serve as the liaison between Service, Engineering, Field Engineering, Parts, Technical Training, Special Tools & Equipment, and Business Partners. You will also be responsible for identifying potential regional service network business partners, identifying, and setting collision certification standards. You will collaborate with Special Tools and Equipment to identify collision centre requirements, creating collision repair processes this will include UI/UX Team interface to develop the B2B and B2C parts ordering and collision reporting application.   

The successful candidate will bridge the gap with the California based HQ Collision team to develop the European Collision Service Network, with innovative ways that deliver experiences outside of the traditional models and reshape customer expectations. You will be working closely with the regional Country Managers and the regional Service Managers in Europe.

The role is based in Munich, Germany and travel is required based on business needs.

In addition to the above, you will also carry the following responsibilities

  • Work with Body, Structure, and Chassis engineers to gain a deep understanding in body structure repair requirements, tools, and equipment

  • Work with Warranty to support with producing Body and Paint Time Studies

  • Work With Service Publications to support on body structure repair procedures

  • Support with Development of Fit and Finish procedures to support non-paint and paint repairs

  • Collaborate with paint supplier to provide paint-less processes for spot repairs and blending

  • Define Certified Body Shop Tools and Equipment Requirements and Certification Requirements

  • Support Service Network Operations and Mobile Service on repairability for non-collision body repairs

  • Provide direction on building national network to address paint less Dent, Dent, and Scratch/es

  • Provide direction on building a national Windshield Repair Network

Basic Qualifications / Knowledge / Experience

  • Bachelor’s degree or equivalent work experience required.

  • Five years of experience in automotive, OEM or Supplier with technical field emphasis on service operations, Collision and Service B2C daily operations. Auto body & Paint technician degree/experience a big plus.

  • Understanding of Collision Certification Processes

  • Understanding of Parts supply operations

  • Identification of Paint less Repair and Procedures

  • Paint Repairs & Procedures

  • Knowledge of Dents, Ding, and Scratches repair procedures

  • Experience in in project Management

  • Ability to execute and deliver

  • Strong verbal and written communication skills

  • Positive outlook with energetic personality

  • Solution orientation

  • Strong dedication to delivering excellence in customer satisfaction

  • Strong organization with the ability to manage multiple projects on a tight deadline

  • Strong follow-through skills

  • Desire and strong ability to work independently and in team environment

  • Able to effectively work with numerous departments and working styles and eager to develop a clear understanding of how to present and share information across the different teams

  • Fluent spoken and written English.

Preferred Skills / Experience / Competences

  • Drive for Results: Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks, and uncertainty.

  • Business Acumen: Contribute to the company strategy and align the strategic priorities of own area with the direction and strategic priorities of the broader organization.

  • Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way.

  • Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.

  • Analytical Thinking: Gather relevant information, identify key issues, compare data from different sources; draw appropriate conclusions to arrive at appropriate solutions.

  • Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.

  • Displays Global Perspective: Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.

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