Duties and Responsibilities:
- Provide excellent customer service to all 3RK visitors and customers
- Promptly answer phones in a professional and friendly manner
- Assist customers with questions and/or concerns both in person and over the phone
- Sell and upsell race packages
- Assist customers with sign-in
- Manage all facility purchases, including races, merchandise, and concessions
- Coordinate and schedule races precisely and efficiently
- Assist customers with entering, exiting, and operating the karts
- Manage races precisely, on time, and safely
- Monitor and manage the action on the track to ensure racer safety
- Maintain track, front desk, and facility cleanliness at all times
- Keep merchandise and concessions organized and stocked at all times
Skills and Qualifications:
- High energy and fantastic customer service skills
- Previous work experience in retail or hospitality preferred
- Cash handling experience preferred