An Andretti Track Marshall is responsible for anticipating guest needs, and exceeding guest service expectations all while providing a fun and exciting racing atmosphere on the track. All positions are responsible for assisting guests in various areas, in many capacities, and following Andretti Indoor Karting and Games high standards of quality Guest satisfaction.
Responsibilities
- Greet and respond to Guests in a friendly and positive manner with a sense of urgency.
- Project and articulate racing requirements and safety guidelines in a friendly and confident manner to Guests.
- Provide a safe racing experience for every participating Guest.
- Deliver energetic guest service with a sense of urgency.
- Conscientiously maintains, repairs and clean Karts, track and briefing areas.
- Process Guest races in the Point of Sale and Timing systems.
- Make sure karts are running and operating properly.
- Observe, instruct and monitor Guests for safety and guideline adherence.
- Assist with Guest recovery and notifies manager to ensure positive Guest experiences.
- Communicate clearly and professionally while interacting enthusiastically with Guests and fellow co-workers.
- Work as a team player in meeting guests needs, and actively contributes to the efforts of other departments.
- Attend all required department and company meetings and training sessions.
- Maintain a clean work area in compliance with Andretti Indoor Karting & Games policies and procedures.
- Knowledgeable of facility emergency procedures.
- Perform Opening, Running and Closing department duties as assigned.
- Adhere to proper uniform guidelines according to Andretti Indoor Karting and Games.
- Display excellent verbal and non verbal communication skills.
- Show eagerness to learn new skills and programs.
Qualifications
Prior guest service experience is preferred. The physical demands described are representative of those that must be met by an Andretti Associate to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Performs functions which require organization, bending, reaching, turning, lifting, climbing and stocking up to 100lbs.
- Walk, run, jump or stand for long periods of time.
- Work days, nights, holidays and weekends.
- The environment includes bright, dim or flashing lights, loud sounds and fast moving vehicles.
- Ability to use a point of sale system and other electronic equipment as needed.
- Maintain safety standards at all times.
- Pleasant, upbeat and sociable personality.