At Exotics Racing, our Track Hosts operate and view themselves as true business partners because they are an integral part of the day to day operation of the racetrack. The successful candidate will be able to achieve customer service and sales goals by meeting client’s expectations. The Track Hosts take the lead with our clients from the moment they enter the doors, until the last minutes before their departure.
The Successful Candidate will have a proven work history reflective of the following abilities:
- Able to assess a customer’s needs and provide assistance and information on product features
- Sell and up-sell experiences and retail items with ease and confidence
- Team up with co-workers to ensure excellent customer service
- Ability to maintain order of large groups
- Able to multi-task in a fast-paced environment
- Ability to maintain a neat and presentable appearance
- Previous experience with POS software
- Work well under pressure while remaining professional
Abilities
Cash register experience; fast learner; able to work independently at different positions; hosting, registration, retail shop, client dispatching, video department; ability to maintain attention to detail with the ability to multi-task and prioritize; key personal skills; committed to excellence; outstanding attention to detail; able to communicate at all levels with customers and management; goal oriented, with excellent organizational and communication skills; self-motivated and problem solving oriented; able to work in a fast paced environment.
Work Environment
Work is performed in a retail setting with high levels of face to face client interaction. Additionally, the worker is regularly exposed to real-world race track conditions, noise levels, sights, sounds and smells. This position regularly moves between work typically performed in the aforementioned retail office environment to hosting guests in the later described racetrack environment. This position is required to regularly climb, balance, bend, stoop, crouch, kneel and/or long periods of standing while performing normal job duties and which necessitate frequent mobility throughout the employee’s workday. This position requires decision-making without immediate supervision, and the ability to prioritize tasks, be exact, meet strict deadlines, and work with the public. This position must successfully work as part of a cohesive team,coordinating or leading others in accomplishing work activities, and maintain responsibility for work outcomes and results. This position should expect to work hours outside of regular business hours (those hours in the evenings, on weekends and some national holidays).
Experience and Education:
- High school diploma or GED equivalent
- Some college preferred
- Must have a minimum of 3 years of solid sales experience, preferably in a luxury environment
- Customer Service/Sales experience in the hospitality industry helpful
- Basic understanding of sales principles and customer service practices
- Solid communication and interpersonal skills
- Proficiency in English
Schedule & Compensation:
- Willingness to work a flexible schedule including weekends and holidays
- Hourly rate + commission