Mission:
Road America’s mission is to develop a facility and programs that provide the best motorsport and entertainment experience for all customers. Beyond the competitive benefits and compensation, Road America proudly offers a rich history and a commitment to our associates. Road America is an equal opportunity/affirmative action employer
Description of position:
Responsible for coordinating our ticket sales process for our customers by creating, maintaining, and monitoring all our event tickets. Updates the website accordingly to ensure tickets are available to our customers. During events, assist gate personnel ensuring proper procedures are being followed and troubleshoot any issues that arise.
Duties:
- Creates all products by defining the descriptions, validation dates, and pricing, and identification codes.
- Pays close attention to inventory levels for specific product codes and communicating to the appropriate staff when levels are low.
- Create ticket templates and voucher language for all products.
- Assist with ordering ticket stock and equipment needed for the ticketing system.
- Builds and modifies product codes when necessary.
- Works with the Customer Service team answer incoming calls and making outbound calls as a part of the phone queue.
- Assists with group ticket orders.
- Assist in promoting the event information on the website.
- Ensures that all the ticket information on the website is accurate and available for customers to purchase.
- Supervise, instruct, and train appropriate gate personnel on proper sale procedures and proper cash controls.
- Coordinates gate staff hiring needs and schedules.
- Assists gate personnel to ensure accurate scanning of tickets.
- Audit daily transaction reports for gate personnel for accurate cash handling.
- Other Tasks as assigned.
Education/Experience
- Proficient in Microsoft Excel, Outlook, and other applications.
- Knowledge of website maintenance is a plus.
- Excellent communication skills, both writing and verbal.
- Experience with call centers.
- Must have attention to detail.
- Strong organizational skills with the ability to multi-task and work quickly and accurately.
- Experience in customer service and supervision.
- Experience with cash handling procedures.
- Previous supervisor and leadership experience.
- Must be able to have flexible work schedule to include days, nights, weekends and holidays.
- Professional presentation, appearance, and work ethic
Compensation
Salary is based on experience.