Motivated by the idea that experiences were best made behind the wheel, QA1 manufactures high performance suspension and driveline designed for those who #goDRIVEit.
Founded in 1993, QA1 is an industry leader in performance shocks, suspension components, composite driveshafts, rod ends, spherical bearings and related accessories for the motorsports and industrial markets. QA1 has more than 100,000 square feet of office and manufacturing space in Lakeville, Minnesota. The state-of-the-art facility includes a complete line of CNC machines, hydraulic presses, filament winding and laser cutting equipment that permit all-inclusive shock absorber, suspension component and composite driveshaft manufacturing and assembly operations. QA1’s quality system is certified to the ISO 9001 standard.
Summary: Responsible for supporting the company’s sales goals through excellent customer service. Provide accurate technical assistance on company products and their applications, maintain quality relations with existing accounts, and provide sales coverage.
Duties and Responsibilities
- Applies knowledge of vehicle suspension systems and company products and applications to provide technical assistance and product information to end users and dealers via phone, email and webinar correspondence.
- Enters and processes orders received via phone, email, fax, and EDI / B2B sources.
- Provides product cross reference information, current pricing, and delivery to inquiring customers.
- Communicates regularly with the production team to obtain relevant ETA and delivery information on out of stock products. Advises customers with any applicable updates.
- Develops knowledge of the company's products and services, as well as an understanding of the industry.
- Understands and responds to end user and dealer inquiries and complaints in a diplomatic manner.
- Maintains “customer interaction” information, customer contacts, orders, and RMAs in company ERP system.
- Identifies incoming new opportunities and asks questions to qualify the opportunity before passing on to account managers.
- Travels and attends company events and trade shows as needed.
- Performs other related duties as assigned.
Qualifications, Education & Experience
Required
- High school diploma or GED.
- Four to six years related experience and/or training in vehicle suspension systems.
- Ability to multi-task and meet deadlines in a fast-paced environment.
- Ability to communicate effectively and professionally with internal and external parties.
- Strong math ability.
- Ability to work in a team environment.
Preferred
- Associates degree or equivalent from a two-year college or technical school.
- Experience in circle track racing and/or auto-cross.
- Familiarity with ERP systems and Office 365 applications.
- Previous customer service experience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from groups of managers, co-workers, customers, and the public.
Math Ability
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have proficiency in word processing software, spreadsheet software, inventory software, internet software, and order processing systems.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts and outdoor weather conditions.
The noise level in the work environment is usually moderate to loud.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands; and talk or hear. The employee is frequently required to stand; walk; and reach with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, ability to adjust focus, and ability to see color.
Equal Employment Opportunity
QA1 Precision Products Inc. provides equal employment opportunity to all individuals regardless of their rate, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.