Tech Sales/Customer Care Representative

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Race Winning Brands (RWB) has an opening for a Tech Sales/Customer Care Representative to work in the Mentor, OH office. The primary function includes but is not limited to: initial point of contact for current and potential RWB customers. This position helps generate revenue by obtaining orders, understanding customer’s needs, solving problems, providing technical information, and developing accounts. This position will work cooperatively with technical inside/outside sales people and other members of the team to grow existing customers and create new customers while increasing customer satisfaction.  

 

ESSENTIAL DUTIES & RESPONSIBILITIES 

  • Answer inbound phone calls to aid current and prospective customers to purchase by answering product, service and technical questions. (Tier 1 sales tech) 
  • Initiate outbound calls to current and prospective accounts to inform them of new products, promotions and purchasing opportunities. Sole purpose is to generate sales. (25% of job)
  • Explain product features based on analyses of customers’ needs and on technical knowledge of product capabilities, while providing solutions.
  • Open customer accounts by recording accurate information and obtaining needed documents for verification to finalize account set up.
  • Receive and process orders from current and prospective customers via phone or EDI.
  • Monitor the status of orders and contact customers to assure they are fully aware of any changes in the order fill rates, b/o’s, ship dates and payables from original order specifications.
  • Answer customers’ questions about products, prices, availability, or credit terms.
  • Accurately and effectively manage all aspects of order entry, invoicing and acknowledgements to customers.
  • Maintain customer records by updating account information where easily accessible by teammates.
  • Provide “Professional Service Level” regarding all verbal and written communications with current and potential customers.
  • Meet or exceed customer expectations regarding delivery, quality, and service.
  • Obtain working knowledge of RWB’s products, services, manufacturing, and technical capability.
  • Become well versed in RWB’s operating system to perform daily work functions and assigned tasks.
  • Maintain open dialog with all sales teammates, making certain any issues/problems are completely explained and resolutions found.
  • Work with customers using problem resolution to quickly address all RMA, billing, shipping, credit issues. 
  • Assist in other office activities as required.
  • Participate in Sales & Marketing activities through problem solving teams, trade show support, racing events as required by sales manager. (1-5 times a year) 
  • Participate in visits to customer facility and meet with appropriate personnel when required.
  • Respond to sales request from social media sites. (marketing support)
  • Other duties as assigned.

 The above list reflects the general details necessary to describe the primary functions of the position described and shall not be construed as a detailed description of all the work requirements that may be inherent in the role.  

 

EDUCATION and/or EXPERIENCE    

  • 1 year previous experience in technical sales and customer care experience required.
  • Familiarity with Powersports and Automotive industries preferred.
  • Exemplary interpersonal skill in dealing with customers, fellow team members inside and outside.
  • Detail-oriented and possess the ability to follow through on issues.
  • Excellent communication skills, both written and verbal.
  • Capable of working independently and in a within a dynamic team structure.
  • Show willingness to attend learning opportunities to enhance skills and competency.
  • Must be punctual and have reliable transportation.
  • Proficient in Excel, Word, and email.
  • Ability to become proficient in company operating systems. (ERP/MAS 500).
  • Must be positive and maintain good team player behavior.

ADDITIONAL INFORMATION  

Education / Experience / Certification Required: 

  • High School Diploma and 5-10 years of customer care and entry level technical sales experience or a Bachelor’s Degree from an accredited institution with 0-5 years’ experience. Experience in the Powersports and Automotive industries is preferred.
Organisation: 
Race Winning Brands