At the Mercedes-AMG Petronas Formula One Team, a group of passionate and determined people work to design, develop, manufacture and race the cars driven by seven-time World Champion Lewis Hamilton and rising star George Russell.
The Team has set a new benchmark for Formula One success during the sport’s current Hybrid era, winning consecutive Drivers’ and Constructors’ World Championships in 2014, 2015, 2016, 2017, 2018, 2019 and 2020, and the Constructors’ Championship in 2021.
The role
We have an exciting and challenging opportunity for a Site Reliability Engineer to join our Information Technology team. This role covers a broad cross section of disciplines and offers a chance to work closely with others to improve the value of critical and widely used systems and platforms with practices that will make a real difference to the team.
The successful candidate will bring a wide range of experience and skills and be able to combine them with a high attention to detail and determination to solve complex problems while also bringing improvements to systems and processes.
Key Accountabilities
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Contributing to enhancements to the reliability and efficiency of complex enterprise systems, delivering maximum value to the business while reducing operational overhead.
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Collectively ensuring platforms are appropriately equipped for scale, with cross-functional and multi-tenant capability where appropriate.
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Ensuring all systems and platforms have the appropriate instrumentation to provide full visibility of the estate and its performance, enabling proactive identification of future failures.
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Employing industry and innovative practices and standards, adhering to established processes around ITSM disciplines such as change and risk management, while improving maturity and evolving them to be more aligned to rapid and friction free working.
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Performing in-depth assessments and documentation of systems and platforms to align to standard support models and injecting or undertaking process and improvement work into legacy systems that are already online.
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Collaboration with the architecture group and Service Portfolio Management inputs for projects or systems, ensuring alignment to business needs and requirements and established processes.
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Automating day-to-day operational tasks and challenges around service provisioning and maintenance, focussing on infrastructure as code and providing self-service capabilities for everyone while working to deliver new capabilities, enhance performance, capacity etc.
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Contributing and appropriately taking responsibility for critical/on-call response to major incidents and failures, identifying issues proactively or during break-fix, restoring service and analysing these incidents for root cause to learn from failures, while improving the resilience of services on a continuous improvement basis.
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Integrating disparate silos of systems and data to work together for maximum value and reduced manual effort/duplication of data by leveraging Service Oriented Architecture.
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Ensuring appropriate disaster recovery requirements are planned for and reviewed as part of all implementations during the evolution of products and services.
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Documenting and sharing experiences/educating other members of the department, to raise the overall level of systems knowledge and overall support capability.
Technical Skills and Experience
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Datacentre, Infrastructure, Application and Data Management experience gained in an enterprise environment and accrross a wide range of vendors and technologies.
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Experience of major application problem solving, implementations, upgrades, or improvement projects, including ERP (SAP), PLM (Dassault Systèmes), and other business areas.
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Experience of delivering solutions using a mix of on-premises, hybrid and cloud infrastructure models using SaaS, PaaS and IaaS.
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Working knowledge of Cloud services (Azure) and authentication methods using OIDC and SAMLv2
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Experience of providing integration and interoperability between cross platform systems.
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System administration experience with various technology stacks (Kubernetes, ) across Windows and Linux systems, including detailed experience of doing so with code (PowerShell, Python).
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A broad understanding of current new and innovative technologies and the opportunities they provide to enhance our service offerings.
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Experience of DevOps and Agile methodologies for day-to-day tasks and project management.
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Experience of build, release, and deployment tooling, including knowledge of Infrastructure as Code (Ansible, Terraform).
Candidate profile:
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A track record of problem solving complex and intricate issues in an enterprise environment.
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Keen to use intuition and data to perform deeper analysis of problems outside of initial skills and knowledge.
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Experience of working in a fast-paced environment with continual demands and priorities, while being self-motivated and adaptable to changing business situations.
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Striving for excellence and delivering to highest standards on a continuous improvement basis.
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Willing to raise opportunities for areas of improvement and not being afraid to try new things to deliver better outcomes.
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Excellent communication skills
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Keen to learn and stay abreast of new technologies, standards and practices.
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Calm under pressure and able to retain focus during outages or other difficult situations.
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Able to adhere to existing Service Portfolio Management and ITSM processes and contribute to their on-going improvement.
What do we offer:
At the heart of our performance are our people. Every member of our team has a voice and plays their part in contributing to our successes on and off the racetrack.
We take pride in creating an innovative, collaborative and high-performance culture where all of our team members are respected, empowered and valued.
Through our Accelerate 25 programme, we are continuously working to make our team even more diverse and inclusive. We welcome applications from all and are committed to attracting, recruiting and retaining the most talented individuals.
Our riverside campus is powered by 100% renewably sourced energy and features an on-site gym and exercise studio, subsidised restaurant and on-site parking with EV chargers available.
We offer a competitive and attractive package of benefits including a generous bonus scheme, Mercedes car lease scheme, private medical cover, life assurance and 25 days holiday. We pride ourselves on our family-friendly environment, employee well-being programme and offer flexible working opportunities.