Shipment Data Specialist

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The Shipment Data Specialist is responsible for ensuring that shipment information is processed in a quick and accurate manner. Reviewing email communication will gather the information necessary in order to update the appropriate systems. Works with other departments to ensure update communication regarding delayed shipment, product availability, or backorder is communicated to the customer. Works with vendors regarding incomplete or missing information and escalates issues as needed. May assist with other responsibilities in the brand management or purchasing department. position requires a high level of accuracy and attention to detail.

Where you’ll spend your time:

  • Reviewing emails from vendors to determine the course of action for the email received
  • Locate the PO number and tracking information and either manually enter in the applicable system or enter on a spreadsheet for upload
  • Contact the vendor when information is received that is incomplete. May include missing Purchase Order (PO) or tracking information or other necessary details
  • Review other emails and send to other departments if needed
  • Emails indicating product delay in shipment, backorder or other scenarios escalate to the appropriate customer service department
  • Research problems and correct as appropriate
  • Work with vendor to obtain status information on open PO.
  • Work with vendors to create a plan for vendors that are not in compliance with provided required data
  • Review processes and make suggestions for changes in order to improve the drop ship tracking procedures thinking of improving the customer service experience
  • Review daily reports including and take appropriate action including escalating to other departments or following up with vendors
  • Other duties and responsibilities as needed

You have:

  • Above average computer skills including Microsoft Excel and outlook. Ability to learn quickly and navigate multiple computer systems
  • High School Diploma or equivalent
  • 1 to 3 years data entry, order processing or other related experience
  • Passion to work with a team but the ability to work independently
  • 1 to 3 years of customer service or experience working with vendors
  • Communication skills, including experience explaining processes, gathering information or negotiation
  • Ability to enter information with high accuracy
  • Previous experience gathering information from multiple documents with high accuracy
  • Solid attention to detail with an emphasis on work accuracy
  • Passion for customer service. Ability to understand how work impacts the customer experience
  • Achievement Oriented – focusing your efforts on achieving high quality results
    • You are driven, bring energy, results-oriented, and relentless in the pursuit of ambitious but realistic personal and business goals
    • Evaluates personal progress against standards
    • Undertakes significant challenges
  • Passion for Teamwork - Work with others to help them achieve their personal and the organizational goals. You celebrate your wins with others, celebrate others wins and success, and realize when the company falls short, you fall short and look for ways to succeed
    • You are curious, seek assistance from other team members and challenge the status quo when needed to peers, management, and everyone within the organization
    • Are able and willing to deal honestly and fairly with others, showing consideration and respect for individual difference
    • You do your own fair share of the work
    • You help others with their success and share relevant information
  • Exemplifying Integrity
  • Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust within your own teams, customers, and the broader community
  • You refrain from behavior or language that is exclusionary or offensive in nature
  • Ability to Follow through consistently on promises and commitments made to others
  • Presents facts and circumstances transparently, no matter how difficult the facts may be
  • Guards confidential and sensitive information, passing it on only to those that need to know
  • Maintains ethical principles even in the most challenging circumstances

You might have:

  • ERP experience such as Mas 500 or NetSuite
  • Advanced Excel experience and experience with Microsoft SQL

We have:

  • A team of enthusiasts who have a drive for customer service and sales and an understanding of how accurate data drives the business
  • A growing team that has the desire and drive to continue to grow the company and watch employees grow with it
  • Excellent Benefits including medical, dental, vision, 401(k) with a company match, paid holidays, Paid Time off Benefits, discounts on products and more

Your work environment:

  • Requires ability to work a set schedule
  • Office environment must be able to work at a desk and requires extended periods of sitting/standing
  • Requires repetitive movement and requires repeating the same physical or mental activities

Aftermarket Performance Group (APG) is a fast-growing leader in the automotive aftermarket industry. The company is made up of multiple divisions focused on the wholesale distributor and direct-to-consumer segments within diesel performance (Premier Performance Products), Jeep and off-road (Northridge4x4), compact performance (RallySport Direct, JB Autosports, and GrimmSpeed), and gas segment (Stage 3 Motorsports).

Must pass a pre-employment drug test and background check upon hire (not all charges are disqualifying).

Organisation: 
RallySport Direct